Seasonal Guest Service Host – Christmas Casual

Kew Green Hotels; Brighouse; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted F&B

Wellbeing support

Leisure Club access

Job summary

Kew Green Hotels is seeking a Christmas Casual Guest Service Assistant for a fixed-term role ending 31 December to ensure guests have a safe, outstanding experience during the festive season. The role reports to the Guest Service Manager and involves supporting multiple guest service areas across the hotel.

You will assist in bar, restaurant and banqueting service, events setup, breakfast and front office support, and contribute to delivering brand standards and guest satisfaction during a busy

Qualifications

• Experience in a fast-paced customer-facing role is advantageous.
• We welcome applicants with a passion for people and outstanding service.

Responsibilities

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Skills

Customer service orientation

Communication skills

Team player

Job description

Kew Green Hotels is seeking a Christmas Casual Guest Service Assistant for a fixed-term role ending 31 December to ensure guests have a safe, outstanding experience during the festive season. The role reports to the Guest Service Manager and involves supporting multiple guest service areas across the hotel.

You will assist in bar, restaurant and banqueting service, events setup, breakfast and front office support, and contribute to delivering brand standards and guest satisfaction during a busy