Guest Service Assistant

Kew Green Hotels; Norwich; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Discounted F&B during stay

Wellbeing support line

Leisure clubs access

Résumé du poste

Kew Green Hotels is hiring a Guest Service Assistant (Christmas Casual) to ensure a safe and outstanding guest experience during the festive season. You will serve guests across the bar, restaurant and banqueting areas, and assist with event setup with meticulous attention to detail.

You will also support breakfast and front office as needed, help the hotel meet brand metrics, build guest relationships, and ensure VIPs feel valued.

Qualifications

• Experience in a fast-paced, customer-facing role would be an advantage.

Responsabilités

• Serving guests across bar, restaurant and banqueting areas during the festive season.
• Setting up for festive events with attention to detail.
• Supporting other guest service areas such as breakfast and front office as required.
• Helping the hotel achieve brand and company metrics and objectives.
• Building relationships with guests and recognizing repeat guests and VIPs.
• Following SOPs to ensure consistent hospitality for all guests.

Description du poste

This is a fixed term role, ending on 31st December. Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. Guest Service Assistant (Christmas Casual) duties include:

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIP's receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority. Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp This role reports directly to the Guest Service Manager Full details of the role will be discussed with the shortlisted candidates.

While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

Our rewards package includes:

• Discounted food and beverage while you stay in our hotels
• 24/6, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)