Guest Service Assistant (Christmas Casual)

Kew Green Hotels; Brighouse; À distance; GBP 12 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Discounted F&B

Wellbeing support

Leisure Club access

Résumé du poste

Kew Green Hotels is seeking a Christmas Casual Guest Service Assistant for a fixed-term role ending 31 December to ensure guests have a safe, outstanding experience during the festive season. The role reports to the Guest Service Manager and involves supporting multiple guest service areas across the hotel.

You will assist in bar, restaurant and banqueting service, events setup, breakfast and front office support, and contribute to delivering brand standards and guest satisfaction during a busy

Qualifications

• Experience in a fast-paced customer-facing role is advantageous.
• We welcome applicants with a passion for people and outstanding service.

Responsabilités

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Connaissances

Customer service orientation

Communication skills

Team player

Description du poste

The role

This is a fixed term role, ending on 31st December.

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.

Guest Service Assistant (Christmas Casual) duties include:

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp

This role reports directly to the Guest Service Manager

Benefits

Our rewards package includes:

• Discounted food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Next Steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.