Guest Service Assistant (Christmas Casual)

Kew Green Hotels; Leeds; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Discounted food and beverage while you

24/7 Employee Assistance Line for Well

Free and unlimited access to LeisureCl

Job summary

Kew Green Hotels is seeking a Guest Service Assistant for the Christmas season in Leeds. This fixed-term role ends on 31 December. You will be at the heart of delivering safe, outstanding guest experiences across bar, restaurant and banqueting areas.

Experience in customer-facing roles is welcomed, and we value people who enjoy delivering high levels of service. Training and adjustments are available upon request during the recruitment process.

Qualifications

• Passion for delivering outstanding customer service during busy festive periods.
• Willingness to work flexible hours and adapt to peak times during Christmas season.

Responsibilities

• Serve guests across bar, restaurant and banqueting areas during the festive season.
• Set up for festive events with attention to detail.
• Support breakfast and front office as required.
• Help the hotel achieve brand and company metrics.
• Build relationships with guests, recognizing repeat and VIP guests.

Skills

Customer service

Hospitality

Job description

The role

This is a fixed term role, ending on 31st December.

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.

Guest Service Assistant (Christmas Casual) duties include:

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp

This role reports directly to the Guest Service Manager

Benefits

Our rewards package includes:

• Discounted food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Next Steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] – we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.