Guest Service Assistant (Christmas Casual)

Kew Green Hotels; Norwich; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Discounted food and beverage while you

Employee Assistance Line 24/7

Free and unlimited access to LeisureCl

Résumé du poste

Kew Green Hotels is seeking a Guest Service Assistant (Christmas Casual) for a fixed-term role during the festive season. You will serve guests across the bar, restaurant and banqueting areas, while helping with event setup and providing excellent service to ensure a memorable guest experience.

You will support breakfast and front office as needed, build relationships with guests, and follow SOPs to maintain consistent hospitality while upholding the company values.

Qualifications

• Experience in fast-paced, customer facing role is advantageous but not required.
• Strong communication and interpersonal skills are essential.

Responsabilités

• Serving guests across the bar, restaurant and banqueting areas during the festive season.
• Setting up for festive events with high attention to detail.
• Supporting breakfast and front office as required.
• Supporting the hotel in achieving brand and company metrics and objectives.
• Building relationships with guests and recognising repeat guests and VIPs.
• Following SOPs to ensure consistent hospitality for all guests.

Connaissances

Customer service

Description du poste

The role

This is a fixed term role, ending on 31st December.

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.

Guest Service Assistant (Christmas Casual) duties include:

• serving guests across the bar, restaurant and banqueting areas throughout the festive season
• setting up for festive events, with a high level of attention to detail
• supporting other areas of guest service, such as breakfast and front office, as required
• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
• ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
• following SOPs to ensure consistent hospitality for all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp

This role reports directly to the Guest Service Manager

Benefits

Our rewards package includes:

• Discounted food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

While experience in a fast-paced, customer facing role would be an advantage, we're keen to hear from anyone with a passion for people and delivering outstanding customer service.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.