Seasonal Customer Service Assistant

Bandai Namco Amusement Europe Ltd.; Bognor Regis; On-site; GBP 20,000 - 25,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd. is seeking customer-focused candidates for their arcade at Church Farm Haven Resort. In this role, you will provide exceptional customer service, engage with guests and colleagues, and contribute to the overall profitability of the arcade.

Your responsibilities include handling customer queries, managing bookings, ensuring cleanliness, and promoting arcade facilities. Candidates must be at least 18 years old and have strong customer service and critical thinking skills.

Qualifications

• Must be 18 years of age or over.
• Ability to maintain cleanliness standards.
• Ability to adhere to laws and regulations.

Responsibilities

• Serve customers with a focus on good customer service.
• Handle bookings, customer queries, and complaints.
• Promote arcade facilities and events to customers.
• Assist with cleaning duties as instructed.
• Ensure correct handling of cash and tokens.

Skills

Customer service skills

Critical thinking

Relationship building

Job description

An exciting opportunity has arisen in our Bandai Namco Amusement Europe Digital/Cashless arcade based at Church Farm Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests, team members and stake holders alike. Through exceptional customer service skills, critical thinking and a positive attitude, you will contribute to the overall experience and profitability of your location. You will provide the best customer service experience through problem solving, maintaining a friendly and helpful rapport with the arcade guests, and maintaining cleanliness standards. Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company, adhering to laws and regulations set out by the authorities such as the Gambling Commission, and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines. Due to the nature of the role, we can only accept candidates who are 18 years of age or over.

MAIN DUTIES

• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc.
• Work on all the arcade departments as required (Family Entertainment Centre, Adult Gaming Centre, Prize Shop, etc).
• Promote the arcade facilities, offers, VIP schemes etc. to new and existing customers.
• To assist on promotions, themed events, tournaments etc.
• Carry out cleaning duties as instructed.
• Ensure that all machine faults, structural damage or maintenance issues are reported correctly.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token floats at all times as trained.
• Operate any of the site attractions as required and trained.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking prize machines, re-stocking the prize shop etc.
• Receiving deliveries.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.

RESPONSIBILITIES

• Carry out all duties as trained.
• Follow all policies and procedures as trained.
• Ensure all paperwork that you are responsible for is correctly completed.
• Adhere to all Health and Safety legislation at all times.
• Adhere to all Food and Hygiene legislation at all times.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back-office areas are secure at all times.
• You must be clean and tidy at all times in your appearance.
• Develop a good working relationship between your colleagues, management and stakeholders.