Field Service Assistant

Bandai Namco Amusement Europe Ltd; Brighton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company car & fuel card

Company phone

Discretionary Bonus

Consistent Rota

33 Days annual leave per annum

Job summary

Bandai Namco Amusement Europe Limited is seeking a Field Service Assistant to cover on-road field service across Brighton and surrounding areas. The role requires 40 hours per week with weekend availability and involves driving a company vehicle and maintaining machines at customer sites.

The candidate will document work, balance cash/records, and work with a network of engineers and managers to ensure high standards and reliable service in locations such as Brighton, Chichester, Worthing,

Responsibilities

• To be responsible for monetary collections for all types of games at specific locations.
• To complete all documentation, paperwork and computer records to a high standard.
• To ensure that all monies and records balance correctly before leaving site.
• To keep issued Company Keys and Site Keys secure at all times.
• To develop and expand the company’s business with existing major customers and new opportunities.
• To communicate with the Regional Service Manager, Collections Coordinator and Senior Engineers as per rota.
• To represent the company in appearance and conduct befitting the role.
• To provide regular maintenance and ensure machines and sites are maintained to a high standard.
• To complete service logs and call reports as directed.
• To attend national sites as requested.
• To keep the company vehicle clean and tidy.
• To perform other tasks as reasonably requested to meet ongoing needs.

Job description

Bandai Namco Amusement Europe Limited

Job Title: Field Service Assistant

Reporting To: Regional Service Manager & Supervisor

Job Type: Full-time

Working Hours: 40 hours per week, weekend availability necessary.

Work Location: On the road field service in and around the areas of Brighton, Chichester, Worthing, Crawley & Eastbourne

Who We Are

At Bandai Namco, we’re working to create a brighter future for everyone. We are led by our core values helping to connect people and societies in the enjoyment of uniquely entertaining products and services. Bandai Namco Amusement Europe Ltd. is a leading manufacturer, distributor, and operator in the global entertainment industry. We champion receptive and spirited individuals and provide them with an encouraging environment for innovation and personal development.

DUTIES:

• To be responsible for the monetary collections for all types of games sited within specific locations.
• To complete all documentation, paper-work and computer records as directed to the very highest standard.
• To ensure that all monies and records balance correctly before leaving site.
• To be responsible for keeping your own issued Company Keys and the Site Keys when collecting in a safe and secure place at all times. Loss of keys is considered an act of Gross misconduct.
• To concentrate on, cement and develop the company’s business with its existing major customers and any other additional organisation with which the company develops a significant future business relationship.
• To communicate regularly with Business Manager, Collections Coordinator and Senior Engineers and to work to the rota as laid down on a monthly basis.
• To represent the company in both manner and appearance befitting the role.
• To provide regular maintenance as instructed and to ensure that all machines and sites within the area of your responsibility are maintained to the highest standard of appearance.
• To complete service logs and/or call reports as directed.
• To attend at any national sites for whatever reason as requested.
• To ensure that the company vehicle is kept in a clean and tidy manner.
• To perform such other tasks as may be reasonably requested by the Company to meet its on-going requirements.

Benefits:

• Company car & fuel card with personal use.
• Company phone
• Discretionary Bonus
• Consistent Rota
• 33 Days annual leave per annum
• Work with a great deal of independence but supported by a great network of people.

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.