Customer Service Assistant

Bandai Namco Amusement Europe Ltd; Romford; On-site; GBP 20,000 - 27,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd in Romford, United Kingdom, is seeking a friendly Customer Service Assistant to welcome customers, answer questions and process transactions at our stores and arcade locations.

You will maintain a clean, appealing store environment, support promotions and events, report faults, and help achieve sales targets while working closely with the management team and colleagues.

Qualifications

• Experience in customer service roles preferred.
• Ability to handle cash transactions accurately.
• Excellent communication and friendly demeanour.

Responsibilities

• Greet customers and provide product recommendations.
• Process transactions accurately and efficiently.
• Maintain clean, inviting store and arcade areas.
• Assist with promotions and events as needed.
• Report faults and work with management to hit targets.

Skills

Customer service

Cash handling

Communication skills

Job description

Role Summary:

To provide great customer service to customers and complete duties as required by the management team.

Role Description

• Greet and welcome customers with a warm, friendly demeanour.
• Function as an expert in our product offerings, answering customer questions and providing recommendations.
• Ensure the store is well-maintained, clean, and visually appealing.
• Process customer transactions accurately and efficiently. Any errors are to be reported to management.
• Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Ensure that all machine faults are reported correctly.
• Work with the store management team to achieve sales targets and meet performance goals.
• Assist in inventory management, including receiving, stocking, and organising merchandise.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
• Contribute to a positive and inclusive team environment.

Key Responsibilities

• Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.
• Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.
• Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back-office areas are secure at all times.
• You must maintain professional appearance and conduct at all times.
• Develop a good working relationship between your colleagues and management.