Customer Service Assistant

Bandai Namco Amusement Europe Ltd; Tamworth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd in Tamworth is seeking a customer-focused retail assistant. You will greet customers, promote products, and help run tills, arcade areas, and shop floor retail. You’ll support promotions, report faults, and assist in inventory and sales initiatives.

The role involves working across departments, including Gashapon and events, with a chance to contribute to a friendly, inclusive team and meet performance targets in a busy entertainment venue.

Qualifications

• Customer-facing role with focus on service quality.
• Ability to handle cash and operate POS.
• Knowledge of products and promotions to upsell.

Responsibilities

• Greet customers warmly and provide helpful guidance.
• Answer questions and offer product recommendations.
• Keep the store clean, tidy and visually appealing.
• Process transactions accurately; report errors to management.
• Assist across tills, arcade areas and shop floor, including Gashapon and events.
• Support promotions and off-site exhibitions when needed.
• Report machine faults to maintenance promptly.
• Assist in hitting sales targets and improvement opportunities.
• Aid inventory management and stock organization.
• Collaborate with management to grow local market share.
• Provide on-the-job training to colleagues.
• Contribute to a positive, inclusive team environment.

Skills

Customer service

Cash handling

Sales oriented

Product knowledge

Team player

Communication

Job description

Role Summary:

To provide great customer service to customers and complete duties as required by the management team.

Role Description

• Greet and welcome customers with a warm, friendly demeanour.
• Function as an expert in our product offerings, answering customer questions and providing recommendations.
• Ensure the store is well-maintained, clean, and visually appealing.
• Process customer transactions accurately and efficiently. Any errors are to be reported to management.
• Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Ensure that all machine faults are reported correctly.
• Work with the store management team to achieve sales targets and meet performance goals.
• Assist in inventory management, including receiving, stocking, and organising merchandise.
• Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide onward training to other employees.
• Contribute to a positive and inclusive team environment.

Key Responsibilities

• Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.
• Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.
• Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• To report any incidents to management straight away.
• Ensure all back-office areas are secure at all times.
• You must maintain professional appearance and conduct at all times.
• Develop a good working relationship between your colleagues and management.