Duty Manager - Haven

Bandai Namco Amusement Europe Ltd; Rochester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd in Rochester, United Kingdom, seeks a motivated Duty Manager to support daily arcade operations and lead the on-site team. You will deliver excellent guest experiences, handle queries and initial complaints, and supervise training and recruitment efforts.

The role requires strong leadership, a customer-focused mindset, and the ability to manage multiple tasks while handling cash and administrative duties.

Qualifications

• Strong leadership and communication skills.
• Customer-focused with a proactive attitude.
• Organised, reliable, and able to manage multiple tasks.
• Comfortable handling cash and administrative duties.

Responsibilities

• Take responsibility for site operations in the absence of the Resort Amusement Manager.
• Deliver excellent customer service and handle queries and initial complaints.
• Support all areas of the arcade (floor, prize shop, attractions, events).
• Supervise team members, provide training, and support recruitment and performance management.
• Complete rotas, timekeeping checks, team briefings, and daily administration.
• Ensure accurate cash handling, transactions, banking, and stock control.
• Monitor machine performance, report faults, and oversee replenishment and cleanliness.
• Assist with promotions and drive local business opportunities.
• Ensure the site is opened/closed correctly and runs efficiently each shift.

Skills

Leadership

Communication

Customer service

Cash handling

Time management

Team training

Job description

Role Overview:

We are looking for a motivated Duty Manager to support the day-to-day running of our arcade, delivering excellent guest experiences and leading the team on site.

Main Duties:

• Take responsibility for site operations in the absence of the Resort Amusement Manager
• Deliver excellent customer service and handle queries and initial complaints
• Support all areas of the arcade (floor, prize shop, attractions, events)
• Supervise team members, provide training, and support recruitment and performance management
• Complete rotas, timekeeping checks, team briefings, and daily administration
• Ensure accurate cash handling, transactions, banking, and stock control
• Monitor machine performance, report faults, and oversee replenishment and cleanliness
• Assist with promotions and drive local business opportunities
• Ensure the site is opened/closed correctly and runs efficiently each shift

Compliance & Standards

• Ensure adherence to company policies, licensing, gambling, and health & safety regulations
• Maintain high standards of cleanliness, presentation, and security
• Ensure correct procedures for incidents, visitors, and customer access (including Under 25 policy)
• Work within budgets and support overall site performance

About You

• Strong leadership and communication skills
• Customer-focused with a proactive attitude
• Organised, reliable, and able to manage multiple tasks
• Comfortable handling cash and administrative duties

Fun for All into the Future

Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking, we strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.