Seasonal Arcade Guest Services Specialist

Bandai Namco Amusement Europe Ltd.; Exmouth; Presencial; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discount

Assistance programme

Resumo da oferta

Bandai Namco Amusements Europe Ltd. is seeking a guest-focused team member for our Devon Cliffs Haven Resort arcade. You will deliver exceptional service, build relationships with guests and colleagues, and contribute to the arcade’s profitability by following SOPs and maintaining stock of machines.

The role requires 18+ and involves working across departments, promoting the arcade, events and promotions, handling cash and tokens, and ensuring safe, clean operations. Training will be provided.

Qualificações

• Exceptional customer service skills and a friendly, helpful rapport with guests.
• 18 years of age or over as required by the role.
• Ability to work across multiple arcade departments including Family Entertainment Centre, Adult Gaming Centre, Prize Shop.

Responsabilidades

• Serve customers with courteous, professional service and handle bookings, queries and complaints at initial stage.
• Work across arcade departments and promote facilities, offers and VIP schemes.
• Assist with promotions, themed events, tournaments and replenishment tasks.
• Report machine faults or maintenance issues and ensure safe handling of cash and tokens.
• Operate site attractions as trained and manage deliveries and stock in prize shops.
• Maintain cleanliness and adhere to health and safety regulations.

Conhecimentos

Customer service

Cash handling

Teamwork

Communication

Descrição da oferta de emprego

Bandai Namco Amusements Europe Ltd. is seeking a guest-focused team member for our Devon Cliffs Haven Resort arcade. You will deliver exceptional service, build relationships with guests and colleagues, and contribute to the arcade’s profitability by following SOPs and maintaining stock of machines.

The role requires 18+ and involves working across departments, promoting the arcade, events and promotions, handling cash and tokens, and ensuring safe, clean operations. Training will be provided.