Seasonal Customer Service Agent - Remote Evenings

Proactive Personnel Limited; Shotton; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Friendly, supportive environment

Valuable experience in a growing team

Remote evening work after training

Immediate starts

Job summary

Proactive Personnel Limited are recruiting Seasonal Customer Service Agents to join their busy team based in Deeside, serving customers across the UK during the peak Christmas trading period. You will handle inquiries by phone and email, resolve delivery issues, process order amendments and ensure a first-class customer experience from start to finish.

Full training provided and potential for some remote evening work after training.

Responsibilities

• Deliver outstanding customer service via telephone, email and online channels.
• Manage customer enquiries relating to orders, deliveries, products and promotions.
• Investigate courier and delivery issues, liaising with Royal Mail, DHL and other delivery partners where required.
• Process refunds, replacements and order amendments in line with company procedures.
• Liaise with internal departments including Warehouse, Production, Sales and Dispatch to resolve customer queries efficiently.
• Accurately update customer records and order information across multiple systems.
• Support enquiries received through websites, online marketplaces and eCommerce platforms.
• Assist in maintaining a high level of customer satisfaction throughout the busy Christmas period.
• Work collaboratively within a team environment whilst effectively managing your own workload.

Job description

Proactive Personnel Limited are recruiting Seasonal Customer Service Agents to join their busy team based in Deeside, serving customers across the UK during the peak Christmas trading period. You will handle inquiries by phone and email, resolve delivery issues, process order amendments and ensure a first-class customer experience from start to finish.

Full training provided and potential for some remote evening work after training.