Seasonal Customer Solutions Advisor

Hemingways Group; Melmerby; On-site; GBP 15,000 - 21,000; Full time

Job summary

Hemingways Group in Melmerby is seeking a Seasonal Customer Solutions Advisor. The role involves multi-channel customer interactions (phone, email, live chat) and supporting promotional campaigns. A strong customer focus and good IT skills are essential.

You will join a friendly team, with a shift pattern across early to late hours and weekend work 5 days out of 7. Salary reflects £12.81/hour in core hours and higher rates for additional hours.

Qualifications

• Strong IT skills required.
• Experience in a customer-facing role is essential.

Responsibilities

• Handle customer enquiries via phone, email, live chat and feedback channels.
• Provide accurate information on products (Gift Cards and Confectionery) and campaigns.
• Utilise in-house information systems to respond and assist.
• Build relationships to gain support for business needs.
• Collaborate with colleagues across the organisation to deliver service.

Skills

Strong IT skills

Customer facing background

Job description

Seasonal Customer Solutions Advisor

Location- Melmerby, HG45NB.

Full time preferred made up of pre agreed shift patternsof 6am to 2pm. 8am to 5pm or 1pm to 9pm. Monday to Friday. Saturday 9am to 2pm Sunday 9pm to 1pm.

5 days out of 7 which will include one weekend shift. We will consider fewer days a week, as long as it includes a weekend shift.

Rate of pay- £12.81 per hours 8am to 6pm. Monday to Friday-All other hours are £19,21 per hour.

Start date- 16th November .

Main purposes of the role-

The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.

Main duties-

• Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
• Provide an excellent level of customer support.
• Effectively utilise the in-house automated information systems.
• To build relationships to win support for the benefit of the business.
• Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.
• Communicating clearly and concisely, promoting free-flowing communication.
• Identify and escalation priority issues.
• Follow up customer calls/emails, where necessary.
• Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.

Other duties-

• Carry out other reasonable duties as required by the employer.
• Provide cover in the event of staff shortages in other areas of the company.
• General office administration.
• Responsible for the health and safety in your work area.

Essential skills-

- Strong IT skills.

- Customer facing background.