SDR Manager: Real-Time Coaching & Frontline Leadership

American Express Global Business Travel; United Kingdom; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Flexible benefits

Health insurance

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Job summary

American Express Global Business Travel in the United Kingdom seeks a coaching-first sales leader to guide outbound teams. You will coach in real time, lead by example on calls, and shape playbooks that improve mid-market pipeline and outcomes.

You will own talent development and retention, foster a culture where genuine engagement drives results, and collaborate across AE Leaders to translate insights into action.

Qualifications

• Leadership experience in sales or customer-facing teams.
• Coaching-focused leadership with a track record of developing reps.
• Strong data literacy and ability to build reports.
• Excellent cross-functional collaboration.

Responsibilities

• Lead hands-on coaching and real-time development of outbound teams.
• Model and drive a phone-first outbound culture.
• Develop and evolve the outbound strategy and playbook.
• Own talent acquisition and retention for mid-market SDRs.

Job description

American Express Global Business Travel in the United Kingdom seeks a coaching-first sales leader to guide outbound teams. You will coach in real time, lead by example on calls, and shape playbooks that improve mid-market pipeline and outcomes.

You will own talent development and retention, foster a culture where genuine engagement drives results, and collaborate across AE Leaders to translate insights into action.