Client Success & Travel Solutions Specialist

American Express Global Business Travel; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

American Express Global Business Travel in the United Kingdom is seeking a client-focused professional to support customer travel programs. You will interact with travelers, analyze policy compliance, and prepare clear reports for leadership.

The role emphasizes collaboration with cross-functional teams, data-driven decision making, and timely delivery of insights under deadlines. Strong communication and project-management skills are essential in this fast-paced environment.

Responsibilities

• Interact directly with the Customer, possessing strong customer service and consultation focus.
• Develop and propose recommendations to identified issues & resolution.
• Ensure quality processes and tools are incorporated into all daily activities with contingency plans in effect.
• Participate in client management business review strategy, compiling information accordingly.
• Provide overall Client Program support.
• Frequent interactions with traveler care, GBT product owners, PRDS, MI Helpdesk, etc. will be expected.
• Use analytical and creative approach to condense large amounts of data into a clear, concise, effective format.
• Manage scheduled reports and ad hoc report requests, and provide analysis.
• Identify travel trends and patterns that may be causing conflict with travel policy.
• Global Support assistance as needed.
• Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.

Job description

American Express Global Business Travel in the United Kingdom is seeking a client-focused professional to support customer travel programs. You will interact with travelers, analyze policy compliance, and prepare clear reports for leadership.

The role emphasizes collaboration with cross-functional teams, data-driven decision making, and timely delivery of insights under deadlines. Strong communication and project-management skills are essential in this fast-paced environment.