Mid-Market SDR Manager - Coaching-Driven, Phone-First

American Express Global Business Travel; United Kingdom; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning & development access

Inclusion initiatives

Job summary

Amex GBT in the United Kingdom is seeking a coaching-first leader for its mid-market outbound sales development team. You will coach in real time, model best practices, and build a high-performance culture where conversations convert to real pipeline.

You will lead from the front, embed a phone-first culture, and shape messaging and playbooks across the org, while focusing on talent development and cross-functional collaboration to drive results.

Qualifications

• Proven coaching-first leadership approach.
• Strong belief in a phone-first outbound model for real pipeline.
• Ability to build, coach, and drive a high-performance mid-market team.
• Comfort leading by example and coaching in real time.
• Analytical mindset with ability to read dashboards and reports.

Responsibilities

• Hands-On Coaching & Real-Time Development with reps during prospecting blocks.
• Lead from the Front and dial alongside your team to demonstrate techniques.
• Champion a Phone-First Culture and embed it across the team.

Skills

Coaching-focused leadership

Phone-first outbound

Pipeline building

Real-time coaching

Data-informed decisions

Cross-functional collaboration

Talent development

Job description

Amex GBT in the United Kingdom is seeking a coaching-first leader for its mid-market outbound sales development team. You will coach in real time, model best practices, and build a high-performance culture where conversations convert to real pipeline.

You will lead from the front, embed a phone-first culture, and shape messaging and playbooks across the org, while focusing on talent development and cross-functional collaboration to drive results.