SCYPS Business Administration Apprentice

East London NHS Foundation Trust; City Of London; On-site; GBP 12,000 - 20,000; Full time

Job summary

A healthcare organization in London is seeking a Business Administration Apprentice. This position involves administrative support within the Specialist Children and Young People Service. Candidates are expected to manage records, handle queries, and support various services. Applicants should demonstrate strong communication and organizational skills, with a willingness to learn and adapt. This apprenticeship offers a unique opportunity to develop skills within a diverse team focused on the well-being of children and young people.

Qualifications

• Ability to work without direct supervision.
• Experience in a multidisciplinary health team.
• At least 3 months of routine office administration experience.

Responsibilities

• Produce accurate records and documents.
• Handle queries from the public and other agencies.
• Manage diary and appointments system.

Skills

Communication skills

Organizational skills

Problem-solving skills

Education

NVQ Level 3 or equivalent qualification

Level 2 English and Maths

Job description

SCYPS Business Administration Apprentice

East London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.

We are recruiting for a business administration apprentice to join the Specialist Children and Young People Service (SCYPS) on a fixed term basis. The individual will to be a part of a diverse group of professionals offering specialist care and support to children and young people in and around Newham. The post-holder will be expected to work across the various services within SCYPS if needed, support school age students during short work experience placements as part of SCYPS team.

The role will provide effective and efficient administrative, clerical and/or customer service support to the department. The post holder will be expected to work flexibly within the team and contribute to the smooth functioning of systems in place, support with managing waiting lists to cut down on waiting times.The post holder will also be required to complete their assigned apprenticeship standard within the allotted fixed term period. The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behaviour to the training provider.

He/she will want to develop their career in the NHS and demonstrate a commitment to learning and desire to complete an apprenticeship qualification alongside work-based learning.

Main duties of the job

• Produce accurate records and documents including, but not limited to, emails, letters, files, payments, reports, proposals and waiting list manage
• Drafting and sending outgoing electronic and manual correspondence, including reminding patients of forthcoming appointments and to post other correspondence related to patients, carers, GP's, .
• To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from Team Secretaries or Operational Manager.
• To take and promptly pass on accurate notes and information, exercising independent judgment and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
• To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.
• To manage the diary and appointments system and inform clinicians of their appointment arrivals.
• To ensure that staff have filled in their diary and updated the appointment system.
• To co-ordinate and oversee room bookings and report any problems as appropriate.
• To access patient records and update accordingly type correspondence when required.
• To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.
• Not limited to the above.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job responsibilities

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Person Specification

• Ability to work without the need for direct supervision
• Ability to communicate clearly using various platforms
• NVQ Level 3/ equivalent qualification or working towards
• Working in a Multidisciplinary Health Team
• An Understanding of Office Procedures.
• Previous NHS Work Experience or Administrative experience
• Level 2 English and maths at Grade C/4 or above OR willingness to work towards these qualifications during the apprenticeship
• Previous Administrative experience in the NHS/Experience of working in an office environment
• Working as part of an administrative team At least 3 months experience of routine office administration including reception duties
• NVQ Level 3/ equivalent qualification or working towards
• Working in a Multidisciplinary Health Team
• Experience of providing admin support within a health or social services setting

Essential, Desirable

• English & Maths GCSE at grade C or grade 5 or above or NVQ1
• Previous Administrative experience in the NHS/Experience of working in an office environment
• Ability to organise and evulate data
• NVQ Level 3/ equivalent qualification or working towards
• Working in a Multidisciplinary Health Team
• Experience of providing admin support within a health or social services setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.