School IT Technician

The Education Network North; North East; On-site; GBP 22,000 - 28,000; Part time

Job summary

The Education Network North is seeking an IT Technician for a mainstream secondary school in Durham. This temporary role involves providing frontline technical support to staff and students, ensuring IT systems and classroom technology run smoothly.

You will diagnose hardware and software issues, manage devices and collaborate on cybersecurity, safeguarding and GDPR procedures. A practical, customer-focused IT professional with school experience is preferred.

Qualifications

• Experience supporting Windows operating systems and Microsoft 365.
• Strong knowledge of computer hardware, networking and troubleshooting.
• Experience working with Active Directory.
• Good communication and customer service skills.
• Excellent organisational and problem-solving abilities.
• Ability to prioritise workload and work independently.
• Experience in a school/educational environment is desirable.
• Understanding of cybersecurity and data protection best practices.
• Awareness of safeguarding requirements within schools.

Responsibilities

• Provide first and second-line technical support via the school helpdesk.
• Diagnose and resolve hardware, software, printing and network issues.
• Install, configure and maintain desktops, laptops, iPads and other devices.
• Set up and maintain classroom technology, including interactive displays and AV equipment.
• Support Microsoft 365 applications and user accounts.
• Assist with software deployment and OS updates.
• Maintain inventories of ICT equipment and software licences.
• Carry out repairs and upgrades where needed.
• Prepare and deploy devices for staff and students.
• Coordinate warranty repairs and liaise with external IT suppliers.
• Support cybersecurity, endpoint security and patch management.
• Report security incidents following safeguarding and GDPR procedures.

Skills

Windows OS

Microsoft 365

Networking

Troubleshooting

Active Directory

Cybersecurity awareness

Communication skills

Customer service

Organisation & problem-solving

School environment knowledge

Tools

Active Directory

Microsoft 365

Windows OS

Job description

IT Technician – Secondary School

Location: Durham

Salary: £120-£150 per day

Job Type: Temporary / Supply

The Education Network are currently recruiting for an IT Technician to join a mainstream secondary school in Durham. This is an excellent opportunity for an experienced IT professional to work within a busy school environment, providing essential technical support to staff and students.

The successful candidate will be a friendly, approachable and technically confident individual who can diagnose and resolve a wide range of IT issues while providing excellent customer service.

The Role

As an IT Technician, you will provide first and second-line technical support across the school, helping to ensure that IT systems, hardware and classroom technology are working effectively.

Your responsibilities will include:

• Providing technical support to staff and students via the school helpdesk.
• Diagnosing and resolving hardware, software, printing and network issues.
• Installing, configuring and maintaining desktop PCs, laptops, iPads and other devices.
• Setting up and maintaining classroom technology, including interactive displays, projectors and AV equipment.
• Supporting Microsoft 365 applications and user accounts.
• Assisting with software deployment and operating system updates.
• Supporting staff with the effective use of classroom technology.
• Maintaining accurate inventories of ICT equipment and software licences.
• Carrying out repairs and upgrades where appropriate.
• Preparing and deploying devices for staff and students.
• Coordinating warranty repairs and liaising with external IT suppliers.
• Supporting the school's cybersecurity, endpoint security and patch management processes.
• Reporting security incidents and following school procedures relating to safeguarding, GDPR and data protection.

About You

We are looking for someone with:

• Experience supporting Windows operating systems and Microsoft 365.
• Good knowledge of computer hardware, networking and troubleshooting.
• Experience working with Active Directory.
• Strong communication and customer service skills.
• Excellent organisational and problem-solving abilities.
• The ability to prioritise workload and work independently.
• Experience working within a school or educational environment is desirable.
• An understanding of cybersecurity and data protection best practice.
• An awareness of safeguarding requirements within schools.

Personal Qualities

The successful candidate will be:

• Friendly and approachable, with the ability to support users with different levels of IT knowledge.
• Reliable and punctual, with a professional approach to their work.
• Patient and solutions-focused when dealing with technical issues.
• Flexible and willing to learn and adapt to new technologies.
• Well organised and able to manage competing priorities.
• Comfortable working independently while also contributing positively to a small team.

This is a fantastic opportunity for an IT Technician looking to work in a supportive secondary school environment, where you will play an important role in keeping the school's technology running smoothly for both staff and students.