School IT Support Engineer — Multi-Site Tech Impact

Additional Resources Ltd.; Honiton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Additional Resources Ltd. is seeking an IT Support Engineer to join an established Multi-Academy Trust, supporting primary and secondary schools across multiple sites.

The role is based in Honiton with occasional travel to Plymouth and Exeter, offering a salary of £27,700 - £30,500 and benefits. You will provide first and second-line IT support, install and maintain hardware and software, and support Windows, Office 365, Google Workspace and LANs to ensure reliable IT services for students and

Qualifications

• NVQ Level 3 in IT Maintenance, A-Level or equivalent qualification.
• Experience in computer engineering and IT support.
• Experience providing first and second-line IT support.
• Good working knowledge of Microsoft Windows and Office 365.
• Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.

Responsibilities

• Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
• Providing first and second-line technical support to staff across supported schools.
• Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
• Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
• Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
• Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
• Monitoring outstanding support requests and working towards agreed service levels.
• Working with external suppliers to investigate technical problems and minimise disruption to school services.

Skills

IT support experience

Windows/Office 365 knowledge

Google Workspace administration

LAN administration

Education

NVQ Level 3 in IT Maintenance

A-Level or equivalent

Tools

Microsoft Windows

Office 365

Google Workspace

Job description

Additional Resources Ltd. is seeking an IT Support Engineer to join an established Multi-Academy Trust, supporting primary and secondary schools across multiple sites.

The role is based in Honiton with occasional travel to Plymouth and Exeter, offering a salary of £27,700 - £30,500 and benefits. You will provide first and second-line IT support, install and maintain hardware and software, and support Windows, Office 365, Google Workspace and LANs to ensure reliable IT services for students and