IT Support Engineer

Additional Resources Ltd.; Honiton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Additional Resources Ltd. is seeking an IT Support Engineer to join an established Multi-Academy Trust, supporting primary and secondary schools across multiple sites.

The role is based in Honiton with occasional travel to Plymouth and Exeter, offering a salary of £27,700 - £30,500 and benefits. You will provide first and second-line IT support, install and maintain hardware and software, and support Windows, Office 365, Google Workspace and LANs to ensure reliable IT services for students and

Qualifications

• NVQ Level 3 in IT Maintenance, A-Level or equivalent qualification.
• Experience in computer engineering and IT support.
• Experience providing first and second-line IT support.
• Good working knowledge of Microsoft Windows and Office 365.
• Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.

Responsibilities

• Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
• Providing first and second-line technical support to staff across supported schools.
• Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
• Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
• Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
• Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
• Monitoring outstanding support requests and working towards agreed service levels.
• Working with external suppliers to investigate technical problems and minimise disruption to school services.

Skills

IT support experience

Windows/Office 365 knowledge

Google Workspace administration

LAN administration

Education

NVQ Level 3 in IT Maintenance

A-Level or equivalent

Tools

Microsoft Windows

Office 365

Google Workspace

Job description

An opportunity has arisen for an IT Support Engineer to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.

As an IT Support Engineer, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.

This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.

You will be responsible for:

• Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
• Providing first and second-line technical support to staff across supported schools.
• Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
• Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
• Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
• Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
• Monitoring outstanding support requests and working towards agreed service levels.
• Working with external suppliers to investigate technical problems and minimise disruption to school services.

What we are looking for:

• NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
• Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
• Experience providing first and second-line IT support.
• Good working knowledge of Microsoft Windows and Office 365.
• Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.
• Ability to administer networks, maintain security and services, and keep full records of changes, er