Scheme Support Officer (Relief)

Pobl Group; Wales; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Wales is seeking a passionate Scheme Support Officer to provide flexible assistance to clients in various accommodation services. This role offers an hourly rate of £12.75, with opportunities for training and career progression. Ideal for individuals looking to make a meaningful difference while managing other commitments. Interested candidates can apply via email to the provided contact.

Benefits

12.07% holiday payment top-up

Weekly pay

Mileage paid at 45p per mile

Training and progression opportunities

Qualifications

• Passionate individuals committed to making a difference.
• Ability to engage with various age groups, especially young people.
• Willingness to undertake training and participate in shadow shifts.

Responsibilities

• Engage and interact with the people supported.
• Support clients as directed by the team.
• Conduct wellbeing checks.
• Handle reception duties.

Skills

Engaging and interacting with clients

Handling challenging behaviors

Wellbeing checks

Job description

Summary

Are you looking for flexible hours to fit around your lifestyle? We are looking for engaging and passionate individuals to join our amazing Relief Team as a Scheme Support Officer in Rhondda Cynon Taf.

Overview

How it works

Flexibility

As a Relief worker you will not be obliged to commit to work a set number of hours a week. You can work flexibly to suit you, selecting your own shifts from the shifts available.

New Opportunities

These positions are ideal for individuals with other commitments or someone who wants to try something new. It gives you the chance to feel you are making a difference on a daily basis. Your manager will offer shifts in your preferred location with as much notice as possible but you might be contacted on an ad‑hoc basis when shift cover is needed. As such, the hours may not be guaranteed.

Development/Progression

You will be required to attend training courses and actively participate. Bespoke and blended learning opportunities will be available, but these sessions take place weekdays either online or at our main offices. Lone working may also apply in some of our services, but we provide all training required to successfully deliver the role and you will have access to a bespoke learning pathway with the support of an experienced Learning & Development team. You will be paid your hourly rate when undergoing training.

Induction, eLearning & Classroom Sessions

Once done, you will undertake two shadow shifts. Once completed, you will have access to book & arrange your own shifts.

Scheme Support Officer Details

Hourly Rate – 12.75ph

Scheme/Services you will be covering in the RCT area –

• Caersalem House - Supported accommodation service, homeless with various support needs
• Mill Street - Temporary accommodation service, 12 individuals into independent living
• Old Bakery – Supported/Temporary accommodation service, young people (16-25)
• The Grange – Supported/Temporary accommodation service, young people (16-25)

Duties Can Include

• Engaging and interacting with the people we support.
• Supporting the client as directed by the team according to the support plan specifically tailored to each client.
• Wellbeing checks.
• Reception duties.
• Dealing with challenging behaviours and responding to arising needs.

Pobl Benefits

• 12.07% relief holiday payment top up.
• Sleep in Rate £51.11
• Weekly pay.
• Mileage paid at 45 per mile (where applicable).
• Training and progression opportunities.
• Career Progression within the Relief Bank and company for contracted positions with access to our Internal vacancies.

FREDIE

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group, and we encourage you to apply now.

[e-mail]

How do you apply?

Interviews will take place on Thursday 8th January 2026.