Scheme Support Officer

Codi Group; Gorseinon; Remote; GBP 18,000 - 23,000; Part time

Job summary

Codi Group is seeking Scheme Support Officers to help young people aged 16 to 21 in Swansea. You will be the first point of contact, guiding them toward independent living and budgeting advice, including welfare benefits. A psychology-informed approach supports their goals within 24-hour temporary accommodation.

You will engage with residents, run workshops, perform checks, and build links with community services to address complex needs and promote safe living environments.

Qualifications

• A passion to work with and enable people to live as independent a life as possible.
• Strong initiative and ability to work alone as well as in a team.
• Ability to handle conflicting and difficult situations with tact.
• Understanding of barriers faced by young people experiencing homelessness.

Responsibilities

• Engaging with the people we support to connect them with other services.
• Support Project Workers in delivering tenancy management and wellbeing activities.
• Carry out health and safety and wellbeing checks in the scheme.
• Address additional needs and build community links for customers.
• Adapt approach to diverse cliental and manage disputes appropriately.

Skills

Empathy

Communication

Teamwork

Problem solving

Job description

As part of our not-for-profit organisation, whatever your role, you'll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

Job Details

• Reference: 510222
• Locations: Swansea
• Area: Customer & Community (Support)
• Categories: Support: All Support roles, Support: Homelessness / Risk of homelessness, Support: Young Persons

18hrs & 28hrs available, the working pattern for each role is as follows -

18hrs - 3 evenings per week, every other weekend off.

28hrs - 4 days per week (mornings/afternoons), every other weekend off.

About the role

Llys Awen provides 24-hour temporary supported accommodation in the Gorseinon area of Swansea for young people aged between 16 to 21 years old. The staff team specialise in providing support within a psychology informed environment. Our Scheme Support Officers enable our young people to achieve their goals and empower them to lead independent lives.

This is the perfect opportunity for anyone who has a passion for helping young people recognise their true potential and will provide you with a rewarding career. You will act as a first point of contact for the people we support. You will build positive relationships by helping them make a transition into independent living and advise on move on options. You will provide advice with budgeting and money management, including welfare benefits, as well as support them in a practical way, with regards to day to day living skills.

As a scheme support officer you will be required to:

• Engaging and interacting with the people we support to help them connect with other support services
• Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
• Carrying out health and safety checks + wellbeing checks within the scheme
• Addressing any additional needs, the people we support might have
• Building community links and establishing partnerships that benefit our customers

You will be faced with complex behaviours and needs. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental and manage disputes or conflicts appropriately.

Skills and Experience Needed

• A passion to work with and enable people to live as independent a life as possible
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations
• A good understanding of relevant barriers young people with complex needs are currently experiencing, specifically around homelessness.

Full list of duties and can found on the Job description.

It would be desirable for the successful candidate to have a full drivers licence and access to a vehicle.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262