Scheme Support Officer - Wakeful Nights

Codi Group; Newport; On-site; GBP 15,000 - 21,000; Part time

Job summary

Codi Group is seeking a Permanent, Part-Time Scheme Support Officer to work at our Young Persons accommodation service in Moriston, Swansea. This role involves rolling wakeful shifts from 22:30 to 7:30 to help keep residents safe through the night.

No formal qualifications are required; the role values compassion, resilience, and the ability to work alone or within a team while supporting young people aged 16–24 toward independence.

Qualifications

• No formal qualifications required; a willingness to help young people.
• Ability to work at night and manage challenging situations with resilience.

Responsibilities

• Provide emotional and practical support to young people during night hours.
• Support safety and well-being within the accommodation service.
• Empower residents to progress toward independence and tenancy readiness.
• Undertake lone working with clear communication and confidence.

Skills

Compassion

Empathy

Independence

Team player

Conflict handling

Job description

As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

How to apply

• Reference: 510210
• Locations: Newport
• Area: Customer & Community (Support)
• Categories: Support: All Support roles, Support: Homelessness / Risk of homelessness, Support: Young Persons

Permanent, Part-Time, Scheme Support Officer working at our Young persons accommodation service in Moriston, Swansea. You will be required to work on a rolling rota which involves wakeful shifts between 22:30 - 7:30.

Swansea Young Persons service provides temporary accommodation to young people age 16-24 who are experiencing homelessness. The service delivers intensive housing related supported to individuals who are ready to gain independence and a tenancy of their own.

As a Waking Night Young Persons Scheme Support Officer, you will play a crucial role in ensuring the safety and well-being of the young people in our service throughout the night. You will provide emotional and practical support, assist with any issues that may arise during the night, and contribute to a calm and stable environment.

Duties include:

• Empower individuals with the knowledge and tools needed to live independently.
• Address complex behaviours and needs, including alcohol misuse, mental health issues, substance misuse, and offending behaviour.
• Work with a wide range of personalities and behaviours, including individuals who may be resistant to support.
• Adapt your approach to effectively engage with a diverse clientele.
• Undertake lone working, requiring strong communication skills, resilience, and confidence to work on your own initiative.

Skills and Experience Needed

To excel as a Scheme Support Officer, you don't necessarily need previous experience or specific qualifications. Instead, this role requires:

• A passion to work with and enable people to live as independent a life as possible
• An enthusiasm and passion for making a difference to people’s lives
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations

Full list of duties and can found on the Job description.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262

We believe the people who use our services should have a voice in shaping them. That's why customers may play an active role in our recruitment process, helping us identify candidates who share our values and commitment to delivering excellent support.