Scheme Support Officer

Codi Group; Swansea; On-site; GBP 12,000 - 15,000; Part time

Job summary

Llys Awen provides 24-hour temporary supported accommodation in the Gorseinon area of Swansea for young people aged 16 to 21. As a Scheme Support Officer you will be the first point of contact, building positive relationships and helping residents transition to independent living.

You will support budgeting, welfare benefits, day-to-day living skills, and engage with partners to connect residents with services.

Qualifications

• A passion to work with and enable people to live as independent a life as possible.
• Strong initiative and ability to work alone as well as being a great team player.
• Ability to deal with conflicting and difficult situations.
• Good understanding of barriers faced by young people experiencing homelessness.

Responsibilities

• Engaging and interacting with the people we support to help them connect with other support services.
• Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing.
• Carrying out health and safety checks plus wellbeing checks within the scheme.
• Addressing any additional needs the people we support might have.
• Building community links and establishing partnerships that benefit our customers.
• Managing diverse behaviours and conflicts with empathy and adaptability.

Skills

Passion for helping

Initiative

Conflict resolution

Homelessness awareness

Job description

As part of our not-for-profit organisation, whatever your role, you'll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.

Job Details

• Reference: 510222
• Locations: Swansea
• Area: Customer & Community (Support)
• Categories: Support: All Support roles, Support: Homelessness / Risk of homelessness, Support: Young Persons

18hrs & 28hrs available, the working pattern for each role is as follows -

18hrs - 3 evenings per week, every other weekend off.

28hrs - 4 days per week (mornings/afternoons), every other weekend off.

About the role

Llys Awen provides 24-hour temporary supported accommodation in the Gorseinon area of Swansea for young people aged between 16 to 21 years old. The staff team specialise in providing support within a psychology informed environment. Our Scheme Support Officers enable our young people to achieve their goals and empower them to lead independent lives.

This is the perfect opportunity for anyone who has a passion for helping young people recognise their true potential and will provide you with a rewarding career. You will act as a first point of contact for the people we support. You will build positive relationships by helping them make a transition into independent living and advise on move on options. You will provide advice with budgeting and money management, including welfare benefits, as well as support them in a practical way, with regards to day to day living skills.

As a scheme support officer you will be required to:

• Engaging and interacting with the people we support to help them connect with other support services
• Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
• Carrying out health and safety checks + wellbeing checks within the scheme
• Addressing any additional needs, the people we support might have
• Building community links and establishing partnerships that benefit our customers

You will be faced with complex behaviours and needs. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental and manage disputes or conflicts appropriately.

Skills and Experience Needed

• A passion to work with and enable people to live as independent a life as possible
• A strong initiative and ability to work alone as well as being a great team player
• Ability to deal with conflicting and difficult situations
• A good understanding of relevant barriers young people with complex needs are currently experiencing, specifically around homelessness.

Full list of duties and can found on the Job description.

It would be desirable for the successful candidate to have a full drivers licence and access to a vehicle.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you'll embrace these principles and thrive in an environment shaped by them.

At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact [e-mail] or 0300 373 5262