Scheme Manager Non Residential

Home Group Limited; Guildford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Instant pay access with Stream

Generous pension with life insurance

Job summary

Home Group Limited in Guildford is seeking a Scheme Manager to lead our leasehold retirement community, ensuring safe, well-maintained buildings and support for residents to live independently in their own homes.

You will manage schemes, engage with residents, coordinate with contractors, signpost services, and help keep communal spaces welcoming. A DBS check is paid for, and there are flexible hours plus good benefits.

Qualifications

• Experience in customer-facing roles within housing or care settings.
• Knowledge of health and social issues affecting older people.
• Experience with safeguarding and risk assessments.
• Ability to coordinate with partners and contractors.
• Strong administrative skills for budgets and invoicing.

Responsibilities

• Manage the scheme to ensure safety and compliance.
• Provide a welcoming environment and respond to resident needs.
• Oversee communal area upkeep and safety.
• Coordinate repairs with contractors and source local suppliers.
• Signpost residents to relevant welfare services.

Skills

Customer service

Safeguarding knowledge

Risk assessment experience

Contractor coordination

Administrative skills

Job description

About the role

Earn £26,300 per annum and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. Youll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you'll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.

Why join us

If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then come and be part of one of the UKs Great Places to Work!

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• There is some flexibility in the role, but the core working pattern is Monday to Friday.
• You may need to work occasional evenings too, to support our customers. The great news is that youll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

Whats in it for you

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us
• Generous pension scheme with life insurance of 3x salary
• Instant pay access with Stream

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