Senior Services Manager

Home Group; Aldershot; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

34 days leave (rising to 39)

Health cash plan

Pension

Job summary

Home Group is seeking a capable leader to head a team delivering supported housing services in the UK. This hands-on role combines people leadership with service improvement to create real customer impact across frontline housing projects.

You will champion safeguarding, health and safety, and performance management while overseeing KPIs, contracts, and customer satisfaction. A hybrid working arrangement is possible once the service is established.

Qualifications

• Experience leading teams in housing or care settings.
• Strong safeguarding and customer-focused practice.
• Ability to manage priorities across varied responsibilities.
• Experience working with people with diverse and complex needs.

Responsibilities

• Lead and coach a team to deliver safe, person-centred supported housing services.
• Champion safeguarding and health and safety across the service.
• Manage performance, supporting colleagues to grow and deliver great outcomes.
• Oversee service quality, contracts, KPIs, and customer satisfaction.
• Work closely with customers and partners to improve services and outcomes.

Skills

Leadership

Performance management

Safeguarding

Customer focus

Team coaching

Job description

• Salary up to £33,795 per year, dependent on skills and experience plus 34 days leave, rising to 39, and a health cash plan.

• Salary up to £33,795 per year, dependent on skills and experience plus 34 days leave, rising to 39, and a health cash plan.

Home, a place where you belong

You'll lead and coach a dedicated team delivering supported housing services that truly change lives. This is a hands-on leadership role where no two days are the same. If you enjoy balancing people leadership, service quality, and real customer impact, this is a role where you can make your mark and grow your career while supporting others to thrive.

What you'll do

• Lead and coach a team to deliver safe, person-centred supported housing services.
• Champion safeguarding and health and safety across the service.
• Manage performance, supporting colleagues to grow and deliver great outcomes.
• Oversee service quality, contracts, KPIs, and customer satisfaction.
• Work closely with customers and partners to improve services and outcomes.

Why join us

You'll work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement. You'll have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UK's Great Places to Work! Unfortunately, we can't offer a CoS for this role.

You have

• You have experience leading and supporting teams in housing or care settings.
• You have confidence managing performance and coaching others to succeed.
• You have a strong understanding of safeguarding and customer-focused practice.
• You have experience working with people with diverse and complex needs.
• You have the ability to manage priorities across varied responsibilities.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Working hours are usually 08:00-16:00 or 09:00-17:00, although some flexibility will be required to accommodate line management responsibilities for overnight staff.
• There is an expectation to participate in the On-Call rota once probation has been successfully completed. The successful candidate will have the flexibility to manage their own diary.
• You need an Enhanced with barring list DBS check (we pay)
• The role will be predominantly service-based, with the potential for a hybrid working arrangement once the service is fully established.

There is parking on site and good local bus links.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day") and the option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].