Scheme Manager Non Residential

Home Group Limited; Wokingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

800+ discounts

Pension with life insurance

Instant pay access

Job summary

Home Group Limited seeks a Scheme Manager to run our leasehold retirement community, ensuring buildings are safe and residents can live independently in their own home. You’ll oversee day-to-day operations, engage residents, and maintain a welcoming environment across communal spaces.

The role is generally Monday to Friday with no on-call or out-of-hours duties. DBS check is required and paid for. Benefits include pension, health cash plan, and generous leave.

Qualifications

• Excellent customer service skills and relationship-building across backgrounds.
• Knowledge of health and social issues affecting older people.
• Some safeguarding experience and ability to carry out risk assessments.
• Ability to work collaboratively with partners.
• Strong administrative skills: accounts, budgets, invoicing for repairs.

Responsibilities

• Manage the scheme on behalf of residents, ensuring safety and standards.
• Provide visibility on the scheme, engage with customers, respond to calls.
• Keep communal areas clean, safe and welcoming.
• Work with partner contractors for repairs and maintenance and sourcing local suppliers.
• Signpost customers to services to support welfare.

Skills

Customer service

Older people issues

Safeguarding & risk assessments

Collaborative working

Administrative skills

Job description

Earn £26,300 and great benefits including Health Cash Plan.

Home, a place where you belong This is a great job opportunity for you to join our leasehold retirement team as our Scheme Manager. You'll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you\'ll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.

Why join us

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• The role is generally Monday to Friday, with some flexibility and no on-call or out-of-hours duties.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You'll need an Enhanced DBS check done and we pay for that.

What\'s in it for you

• 34 days leave (this includes bank holidays and a \"me day\"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us
• Generous pension scheme with life insurance of 3x salary
• Instant pay access with Stream

Find out more