Scheme Manager

AD WARRIOR; Eastbourne; On-site; GBP 22,000 - 27,000; Part time

Job summary

AD WARRIOR in Eastbourne is seeking a Scheme Manager to join Highland Lodge, a retirement living scheme. You will support the Delivery Manager with day-to-day operations and help residents feel safe and empowered to live independently.

You will lead essential safety checks, including health and safety, fire safety and warden call systems, ensuring compliance and high-quality service. Strong communication and organisational skills are essential.

Qualifications

• Experience in housing or customer-facing roles.
• Strong IT skills, including Microsoft Office, and a willingness to learn new systems.
• Excellent record-keeping skills and strong attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• A clear communicator who works well with residents, colleagues, contractors and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Responsibilities

• Support the Delivery Manager with day-to-day operations of the scheme.
• Take ownership of safety checks, including health and safety, fire safety and the warden call system.
• Ensure compliance standards are met and consistently high levels of service.
• Identify and manage risks, including safeguarding concerns.
• Prioritise residents’ wellbeing and respond to feedback and complaints.

Skills

Customer service

Attention to detail

Communication

Organisational skills

Problem solving

Self-motivation

Willingness to learn

Tools

Microsoft Office

Job description

Scheme Manager

Location: Eastbourne
Salary: £24,479 per annum
Vacancy Type: Permanent, Part Time (35 hours per week)

The organisation is looking for a proactive and caring Scheme Manager to join Highland Lodge, a welcoming retirement living scheme in Eastbourne.

As Scheme Manager, you will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and helping to ensure residents feel safe, supported and empowered to live independently.

You will take ownership of essential safety checks, including health and safety, fire safety and the warden call system, ensuring compliance standards are met and consistently high levels of service are delivered. Your attention to detail and proactive approach will help you identify and manage risks, including safeguarding concerns, while taking appropriate action to prioritise residents’ wellbeing.

What the organisation is looking for

• Experience in housing or customer-facing roles.

• Strong IT skills, including Microsoft Office, and a willingness to learn new systems.

• Excellent record-keeping skills and strong attention to detail.

• A self-starter with great organisational skills and a passion for helping others.

• A clear communicator who works well with residents, colleagues, contractors and external agencies.

• A practical problem-solver who delivers high-quality work and meets deadlines.

• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Check out a day in the life of a Scheme Manager

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover the organisation

The organisation is one of the UK’s largest social housing providers, driven by its purpose that everyone has a place to call home. With around 40,000 homes, the organisation proudly serves more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

The organisation’s mission is to make a difference to its customers and communities through quality homes and great services that reflect its social ethos. Guided by its vision to be the most trusted, inspiring and sustainable provider of affordable homes, the organisation offers homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people’s foyers.

Everything the organisation does is centred on its customers. It builds trusted relationships, creates lasting social value and invests in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, the organisation is helping to shape stronger communities for the future.

The organisation are a Disability Confident Employer and is working towards accreditation to become a Disability Confident Leader. This allows the organisation to record and report on disability, mental health and wellbeing in the workplace to better support its colleagues. The organisation has also achieved accreditation as an Advanced Employer for the Investing in Ethnicity Maturity Matrix.