Scheme Coordinator

The Methodist Church in Britain; Manchester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Holiday entitlement

Concessional days

Extra leave buy/sell

Incremental pay

Sick pay

On-site gym

Cashback health plan

Enhanced maternity/paternity leave

Training and development

Job summary

Jigsaw Homes Group is seeking a Scheme Coordinator to support independent living for residents in our aged housing schemes. The role is fixed-term and part-time at 25 hours per week, focusing on day-to-day scheme operations and exceptional customer service.

You will need an Enhanced DBS, a full UK driving licence with business-use vehicle access, and a willingness to travel between sites as required. Experience with housing or supporting older people is preferred.

Qualifications

• Enhanced DBS check, maintained throughout employment.
• Full, valid UK driving licence with points and convictions disclosed.
• Access to a vehicle with insurance for business use.
• Relevant housing or support experience.
• Experience of working with older or vulnerable people.

Responsibilities

• Deliver customer service that meets and exceeds expectations.
• Support people’s needs and promote independent living.
• Ensure the smooth day-to-day running of relevant schemes.
• Liaise with all internal and external customers.
• Look for opportunities to improve and enhance services for tenants.

Skills

Excellent people skills

Can-do attitude and empathy

Target-focused approach

Job description

This fixed-term Scheme Coordinator post sits in the Independent Living team at Jigsaw Homes Group, whose schemes serve older people. The work centres on running schemes day to day and delivering a customer service that helps residents live independently. The role is 25 hours a week and covers apartments for over-55s and Extra Care accommodation. Fit depends on an enhanced DBS check and a full UK driving licence, with access to a vehicle for business use.

What the job involves

• Deliver customer service that meets and exceeds expectations
• Support people's needs and promote independent living
• Ensure the smooth day-to-day running of relevant schemes
• Liaise with all internal and external customers
• Look for opportunities to improve and enhance services for tenants

What’s required

Experience

• Relevant housing or support experience
• Experience of working with older or vulnerable people

Skills & knowledge

• Excellent people skills
• A can-do attitude and empathy
• Target-focused approach

Checks & eligibility

• Enhanced DBS check, maintained throughout employment
• Full, valid UK driving licence with points and convictions disclosed
• Access to a vehicle with insurance for business use

Nice to have

• Knowledge or experience of working with older people

What’s offered

• 24 days' holiday rising to 29, plus bank holidays
• 3 concessionary days in December
• Option to buy or sell up to 5 days' extra leave a year
• Incremental salaried pay and company sick pay
• On-site gyms and cash back health plan membership
• Enhanced maternity and paternity leave
• Training and development opportunities