Scheme Co-ordinator

Jigsaw Homes Group; Sefton; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

24 days holiday per year

On-site gyms

Company sick pay

Job summary

Jigsaw Homes Group, one of the largest housing groups in England, is seeking a Scheme Co-ordinator to deliver excellent customer service and support independent living for residents.

You will ensure the smooth day-to-day running of schemes, liaise with internal and external customers, and bring a can-do attitude and empathy. Knowledge of working with older people is preferred; a DBS check will be required.

Responsibilities

• Deliver excellent customer service meeting and exceeding expectations.
• Ensure the smooth day-to-day running of relevant schemes and liaise with internal and external customers.
• Demonstrate excellent people skills, a can-do attitude and empathy.
• Be target focused and identify opportunities to improve services for tenants.

Job description

£27,207 to £30,753 per year, Competitive

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

28/10/2026

About this job

Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department: We are passionate about improving the quality of older people’s lives by providing an excellent standard of development

• from apartments that are aimed at people aged over 55 so they can live independently to Extra Care accommodation for those who need that little bit more assistance.

The safety and well-being of residents is our top priority, and we pride ourselves on providing a quality service that reflects our professional standards.

Our service spans the North West and East Midlands with more than 2,800 properties.

We want people who care as much as we do about delivering an excellent service to our tenants to join our team.

About the role: The role of Scheme Co-ordinator is an exciting and dynamic one.

You will be responsible for delivering excellent customer service which meets and exceeds expectations, supports people’s needs and promotes independent living.

You will ensure the smooth day-to-day running of relevant schemes and liaise with all internal and external customers.

You will have excellent people skills, a ‘can do’ attitude and empathy.

As well as being a people person, you will also be target focussed and always be on the lookout for opportunities to improve and enhance Jigsaw’s services for our tenants.

Knowledge or previous experience of working with older people is preferred but not essential.

All successful applicants will be required to complete an enhanced DBS check which must be maintained throughout the period of employment.

If you have a passion for making a difference and have relevant housing or support experience as well as experience of working with older / vulnerable people, we want to hear from you.

Please note, this role requires you to have a full, valid UK driving licence (points/convictions must be disclosed) and access to a vehicle with insurance for business use.

For more information regarding the role, please refer to the job pack below.

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December.

We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, enhanced maternity/paternity leave, training/development opportunities plus much more.

See the benefits page on our website for more details.

We reserve the right to close this vacancy early should we receive a sufficient number of applications.

Use of Artificial Intelligence (AI) in Your Application Your application should reflect your own skills, experience and motivation for the role.

While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used.

Failure to do so may be considered during the recruitment process.

Routine spelling, grammar and accessibility tools do not need to be declared.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).