Jigsaw Homes Group Limited

Jigsaw Homes Group; Manchester; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

24 days holiday rising to 29 days

Bank holidays included

Concessionary days in December

On-site gym

Cash back health plan

Enhanced maternity/paternity leave

Training and development

Job summary

Jigsaw Homes Group is seeking a Scheme Co-ordinator in Manchester to deliver excellent customer service, support tenants to live independently, and manage day-to-day scheme operations. The role requires empathy, strong people skills and a proactive attitude, with DBS check in place and a valid UK driving licence with access to a vehicle for business use.

Knowledge of working with older or vulnerable people is preferred, and the job supports residents across schemes with a focus on independence

Qualifications

• Experience of working with older people preferred.
• DBS check is required and must be maintained throughout employment.
• Full, valid UK driving licence and access to a vehicle for business use.

Responsibilities

• Deliver excellent customer service to tenants and stakeholders.
• Ensure smooth day-to-day running of relevant schemes and liaise with internal/external customers.
• Promote independent living and respond to residents’ needs with empathy and a can‑do attitude.

Skills

Customer service

People skills

Empathy

Driving licence

Job description

The following content displays a map of the jobs location - Butler Court, Gunson Street, Manchester

Working Hours:

25 hours per week

Closing Date:

01/11/2026

Job Category:

Independent Living

Region / Division:

Manchester

Business Unit:

Independent Living

Job Introduction

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality; low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

We are passionate about improving the quality of older people's lives by providing an excellent standard of development – from apartments that are aimed at people aged over 55 so they can live independently to Extra Care accommodation for those who need that little bit more assistance.

The safety and well-being of residents is our top priority, and we pride ourselves on providing a quality service that reflects our professional standards.

Our service spans the North West and East Midlands with more than 2,800 properties.

We want people who care as much as we do about delivering an excellent service to our tenants to join our team.

About the role:

The role of Scheme Co-ordinator is an exciting and dynamic one.

You will be responsible for delivering excellent customer service which meets and exceeds expectations, supports people’s needs and promotes independent living.

You will ensure the smooth day-to-day running of relevant schemes and liaise with all internal and external customers.

You will have excellent people skills, a 'can do' attitude and empathy. As well as being a people person, you will also be target focussed and always be on the lookout for opportunities to improve and enhance Jigsaw's services for our tenants.

Knowledge or previous experience of working with older people is preferred but not essential.

All successful applicants will be required to complete an enhanced DBS check which must be maintained throughout the period of employment.

If you have a passion for making a difference and have relevant housing or support experience as well as experience of working with older / vulnerable people, we want to hear from you.

Please note, this role requires you to have a full, valid UK driving licence (points/convictions must be disclosed) and access to a vehicle with insurance for business use.

For more information regarding the role, please refer to the job pack below.

Jigsaw Homes Group offers employees a competitive 24 days holiday per annum rising incrementally to 29 days, plus statutory bank holidays and 3 concessionary days in December. We also offer our employees the option to buy/sell up to 5 days extra leave per year.

As a Jigsaw employee you will also receive incremental salaried pay, company sick pay, on-site gyms, access to our cash back health plan membership, enhanced maternity/paternity leave, training/development opportunities plus much more. See the benefits page on our website for more details.