Scheduling & Ops Coordinator – Fire & Security

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; On-site; GBP 26,000 - 29,000; Full time

Job summary

SMT Recruitment (Smart10 Ltd) is recruiting an Operations Coordinator in Welwyn Garden City to support the day-to-day running of the Operations team. The role focuses on coordinating engineers, speaking with customers and keeping schedules efficient while maintaining high service standards.

You will also manage stock, handle administrative tasks, and provide reporting on scheduling, stock levels and performance to help drive continuous improvement in a busy fire protection and security

Qualifications

• Organised communicator with excellent multi-tasking abilities.
• Experience in coordination, scheduling, or customer service roles.
• Proficient with stock control and Microsoft Office/CRM systems.

Responsibilities

• Pro actively contacting existing customers via telephone and email to arrange routine servicing and call outs.
• Coordinating and scheduling field engineers using the company’s internal job management system.
• Planning engineers’ diaries geographically to maximise productivity and minimise travel.
• Providing customers with appointment confirmations and reminders via phone and email.
• Acting as a key point of contact for engineers and customers throughout the day.
• Managing stock levels and supporting day-to-day control of fire safety equipment.
• Coordinating goods in and out and ensuring engineers have equipment for scheduled jobs.
• Maintaining organised stock and warehouse areas.
• Maintaining accurate records in the CRM system.
• Producing regular updates and reports on scheduling, stock and performance.

Job description

SMT Recruitment (Smart10 Ltd) is recruiting an Operations Coordinator in Welwyn Garden City to support the day-to-day running of the Operations team. The role focuses on coordinating engineers, speaking with customers and keeping schedules efficient while maintaining high service standards.

You will also manage stock, handle administrative tasks, and provide reporting on scheduling, stock levels and performance to help drive continuous improvement in a busy fire protection and security