Scheduling Coordinator

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; On-site; GBP 26,000 - 29,000; Full time

Job summary

SMT Recruitment (Smart10 Ltd) is recruiting an Operations Coordinator in Welwyn Garden City to support the day-to-day running of the Operations team. The role focuses on coordinating engineers, speaking with customers and keeping schedules efficient while maintaining high service standards.

You will also manage stock, handle administrative tasks, and provide reporting on scheduling, stock levels and performance to help drive continuous improvement in a busy fire protection and security

Qualifications

• Organised communicator with excellent multi-tasking abilities.
• Experience in coordination, scheduling, or customer service roles.
• Proficient with stock control and Microsoft Office/CRM systems.

Responsibilities

• Pro actively contacting existing customers via telephone and email to arrange routine servicing and call outs.
• Coordinating and scheduling field engineers using the company’s internal job management system.
• Planning engineers’ diaries geographically to maximise productivity and minimise travel.
• Providing customers with appointment confirmations and reminders via phone and email.
• Acting as a key point of contact for engineers and customers throughout the day.
• Managing stock levels and supporting day-to-day control of fire safety equipment.
• Coordinating goods in and out and ensuring engineers have equipment for scheduled jobs.
• Maintaining organised stock and warehouse areas.
• Maintaining accurate records in the CRM system.
• Producing regular updates and reports on scheduling, stock and performance.

Job description

Operations Coordinator

Location: Welwyn Garden City

Hours: Monday to Friday, 8:30am to 5:30pm, 30 mins lunch break

Job Type: Full Time, Permanent

Salary: £26,000 - £29,000 per annum

Are you highly organised, confident communicating with customers and someone who thrives in a busy, fast paced environment? We are recruiting for an Operations Coordinator to join a successful and well established business within the fire protection and security industry. This is a varied and hands on position where you will play a key part in the day to day running of the Operations team. You will be responsible for coordinating engineers, speaking with customers, managing schedules and ensuring jobs are planned as efficiently as possible. Alongside scheduling and customer service, you will also support with stock management, operational administration and reporting, making this a fantastic opportunity for someone who enjoys variety and taking ownership of their workload.

Key Responsibilities

• Pro actively contacting existing customers via telephone and email to arrange and confirm routine servicing, maintenance and call out appointments
• Coordinating and scheduling field engineers using the company’s internal job management system
• Planning engineers’ diaries geographically to maximise productivity and minimise unnecessary travel
• Providing customers with appointment confirmations, service reminders and general support via telephone and email
• Acting as a key point of contact for engineers and customers throughout the working day
• Managing stock levels and supporting the day to day control of fire safety and security equipment
• Coordinating incoming and outgoing goods and ensuring engineers have the equipment required for scheduled jobs
• Maintaining an organised, safe and efficient stock and warehouse area
• Maintaining accurate records, tasks and notes within the company CRM system
• Producing regular updates and reports relating to scheduling, work progress, stock levels and operational performance

What We’re Looking For

• The successful candidate will be a confident communicator with excellent organisational skills and the ability to manage multiple priorities.
• You will ideally have experience within a coordination, scheduling, operations or customer service focused role and be comfortable speaking with customers throughout the day.
• Experience with stock control, inventory management or warehouse processes would be advantageous, alongside good IT skills and confidence using Microsoft Office, Excel, CRM or job management systems.
• Most importantly, you will be proactive, commercially aware, highly organised and someone who genuinely enjoys providing an excellent level of service.

Why Apply?

This is an excellent opportunity to join an established Hertfordshire business with over 45 years of industry experience. You will become an integral part of the Operations team in a role where you can take real ownership, build strong relationships with customers and engineers and directly contributing to the efficiency and success of the business.

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business.