Scheduling Manager

GNA Group; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Pension scheme and life assurance

25 days' holiday + bank holidays

Perkbox (discounts, perks & wellbeing)

1 paid volunteer day

£2,000 refer-a-friend bonus after prob

Opportunities for development and prog

Job summary

GNA Group in Stratford, London, is seeking a Repairs Scheduling Manager with responsibility for leading a centralised scheduling function across multiple contracts. The role focuses on efficient resource deployment to deliver high-quality service to residents and clients.

You will lead a scheduling team, allocate operatives and subcontractors, and collaborate with contract and operations managers to align priorities with demand while driving continuous improvements and embedding standardized

Qualifications

• Experience managing a scheduling, planning or resource coordination function.
• Experience within social housing repairs, maintenance, facilities management or field service environments.
• Experience supervising scheduling teams.
• Strong IT skills including Microsoft Office 365.

Responsibilities

• Lead a centralised Scheduling Team across multiple contracts.
• Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.
• Coordinate with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.
• Act as an escalation point for complex scheduling issues, service failures and resident complaints.
• Monitor performance against KPIs, resource utilisation and service levels.
• Drive continuous improvement in scheduling processes, systems and ways of working.

Skills

Scheduling management

Team supervision

Planning & resource coordination

IT proficiency

Tools

Microsoft Office 365

FLS or similar scheduling platform

Job description

Scheduling Manager

Stratford

£42,000 per year

We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts.

This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients.

The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts.

The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.

Responsibilities

• As a Repairs Scheduling Manager, your responsibilities will include:
• Lead and manage a centralised Scheduling Team supporting multiple contracts.
• Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.
• Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.
• Act as an escalation point for complex scheduling issues, service failures and resident complaints.
• Monitor performance against KPIs, resource utilisation and service levels.
• Drive continuous improvement in scheduling processes, systems and ways of working.
• Implement escalation and contingency processes during peak demand or operational disruption.
• Support the embedding of the centralised scheduling model across contracts.
• Coach and develop schedulers to maintain consistent standards and performance.

About You

• To succeed as a Repairs Scheduling Manager, you will demonstrate:
• Experience managing a scheduling, planning or resource coordination function.
• Experience within social housing repairs, maintenance, facilities management or field service environments.
• Understanding of reactive repairs and maintenance operations.
• Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms).
• Experience managing or supervising scheduling teams.
• Strong IT skills, including Microsoft Office / Office 365.

What We Offer

• Salary can be negotiated based on experience.
• Pension scheme and life assurance
• 25 days' holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression