Scheduling Manager(Internal)

AXIS CLC; London Borough of Newham; Vor Ort; GBP 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

Pension scheme and life assurance

25 days’ holiday + bank holidays

Perkbox (discounts, perks & wellbeing)

1 paid volunteer day

Refer-a-friend bonus

Development opportunities across Axis

Zusammenfassung

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs and preventative maintenance across the UK. We are recruiting for a Repairs Scheduling Manager to lead a centralised Scheduling function across multiple contracts, ensuring resources are planned, deployed and utilised efficiently to deliver a high-quality service to residents and clients.

The role sits in a newly centralised scheduling model and requires strong leadership to embed consistent

Qualifikationen

• Experience leading a scheduling or resource coordination function.
• Background in social housing repairs or facilities management.
• Understanding reactive repairs workflows.
• Experience using scheduling or job management systems (e.g., FLS).
• Experience supervising scheduling teams.
• Strong IT skills with MS Office 365.

Aufgaben

• Lead a centralised Scheduling Team across multiple contracts.
• Plan and allocate operatives and subcontractors to maximise productivity.
• Align scheduling priorities with contract requirements with managers and supervisors.
• Escalation point for complex scheduling issues and resident complaints.
• Monitor KPIs, resource utilisation and service levels.
• Drive continuous improvement in scheduling processes and systems.
• Coach schedulers to maintain standards and performance.

Kenntnisse

Scheduling experience

Social housing context

Reactive repairs knowledge

Scheduling systems (FLS)

Team supervision

IT skills (MS Office 365)

Tools

FLS scheduling system

Job management systems

Jobbeschreibung

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts.

This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients.

The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts.

The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.

Responsibilities

As a Repairs Scheduling Manager, your responsibilities will include:

• Lead and manage a centralised Scheduling Team supporting multiple contracts.
• Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.
• Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.
• Act as an escalation point for complex scheduling issues, service failures and resident complaints.
• Monitor performance against KPIs, resource utilisation and service levels.
• Drive continuous improvement in scheduling processes, systems and ways of working.
• Implement escalation and contingency processes during peak demand or operational disruption.
• Support the embedding of the centralised scheduling model across contracts.
• Coach and develop schedulers to maintain consistent standards and performance.

About You

To succeed as a Repairs Scheduling Manager, you will demonstrate:

• Experience managing a scheduling, planning or resource coordination function.
• Experience within social housing repairs, maintenance, facilities management or field service environments.
• Understanding of reactive repairs and maintenance operations.
• Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms).
• Experience managing or supervising scheduling teams.
• Strong IT skills, including Microsoft Office / Office 365.

What We Offer

• Salary up to £38,000 per annum plus benefits
• Pension scheme and life assurance
• 25 days’ holiday + bank holidays
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.