Scheduling Manager

Howells Solutions Limited; London Borough of Newham; On-site; GBP 40,000 - 44,000; Full time

Job summary

Howells Solutions Limited in East London is seeking a Scheduling Manager to lead a centralised scheduling team supporting multiple social housing repairs contracts. This role drives productivity, optimises resource utilisation and ensures a high-quality repairs service, working closely with Contract Managers and operational teams to deploy resources effectively and meet targets.

The ideal candidate has leadership experience in scheduling, knowledge of reactive repairs, and proficiency with

Qualifications

• Experience leading a scheduling, planning or resource coordination team.
• Background in social housing repairs, maintenance, FM or field services.
• Strong understanding of reactive repairs operations.
• Experience using scheduling or workforce management systems (FLS or similar).
• Strong leadership and problem-solving skills.
• Confident managing KPIs and operational performance.

Responsibilities

• Lead and develop a centralised Scheduling Team across multiple contracts.
• Manage allocation of operatives and subcontractors to maximise productivity and first-time fix.
• Work with Contract Managers and operations to meet service demands.
• Monitor KPIs, resource utilisation and overall performance.
• Resolve complex scheduling issues and service escalations.
• Drive process improvements and consistent working practices.
• Develop contingency plans to manage peak demand and operational challenges.
• Coach and support the team to deliver high performance.

Skills

Scheduling team leadership

KPI management

Resource coordination

MS Office 365

Reactive repairs knowledge

Tools

FLS scheduling system

Job description

Scheduling Manager - Social Housing Repairs & Maintenance

East London

Full Time, Permanent

Salary £40-44k depending on experience

We are working with a leading property services provider ro recruit a Repairs Scheduling Manager to lead a centralised Scheduling Team supporting multiple contracts.

This is a key role within a newly established operating model, responsible for driving productivity, maximising resource utilisation and ensuring a consistent, high-quality repairs service. You will lead the scheduling function, embed best practice and work closely with operational teams to ensure resources are deployed effectively and performance targets are achieved.

Key Responsibilities

• Lead and develop a centralised Scheduling Team across multiple contracts.
• Manage the allocation of operatives and subcontractors to maximise productivity and first-time fix.
• Work closely with Contract Managers and operational teams to meet service demands.
• Monitor KPIs, resource utilisation and overall performance.
• Resolve complex scheduling issues and service escalations.
• Drive process improvements and consistent working practices.
• Develop contingency plans to manage peak demand and operational challenges.
• Coach and support the team to deliver high performance.

About You

• Experience managing a scheduling, planning or resource coordination team.
• Background in social housing repairs, maintenance, FM or field services.
• Strong understanding of reactive repairs operations.
• Experience using scheduling or workforce management systems (FLS or similar).
• Strong leadership, organisational and problem-solving skills.
• Confident managing KPIs and operational performance.
• Good IT skills, including Microsoft Office 365.

This is a great opportunity for an experienced scheduling professional to take ownership of a centralised function, shape new ways of working and make a real impact across a multi-contract operation