Scheduling Manager

Axis; London Borough of Newham; On-site; GBP 23,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

25 days' holiday plus bank holidays

Perkbox discounts and wellbeing

Volunteer day

Refer-a-friend bonus

Development and progression acrossAxis

Job summary

Axis CLC is seeking a Repairs Scheduling Manager to lead a centralised scheduling function across multiple contracts across the UK. The role focuses on planning resources, maximizing first-time fixes and maintaining service standards for residents and clients.

You will work with Contract Managers and Operations Managers to align priorities, drive KPI performance, and embed consistent scheduling processes within a newly centralised model.

Qualifications

• Experience managing a scheduling or resource coordination function.
• Experience within social housing repairs or facilities management.
• Understanding of reactive repairs and maintenance operations.
• Experience supervising scheduling teams; strong IT skills.

Responsibilities

• Lead and manage a centralised Scheduling Team across multiple contracts.
• Plan and allocate resources to maximise productivity and first-time fix.
• Align scheduling priorities with contract requirements with managers and supervisors.
• Escalate complex scheduling issues and resident complaints.
• Monitor KPIs, resource utilisation and service levels.
• Drive process improvements in scheduling systems and ways of working.
• Implement escalation and contingency processes during peak demand.
• Embed centralised scheduling model across contracts.
• Coach schedulers to maintain standards and performance.

Skills

Scheduling management

Social housing repairs experience

Reactive repairs understanding

Team supervision

IT proficiency

Tools

FLS or similar platforms

Office 365

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts.

This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients.

The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts.

The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand.

Responsibilities

As a Repairs Scheduling Manager, your responsibilities will include:

• Lead and manage a centralised Scheduling Team supporting multiple contracts.

• Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix.

• Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements.

• Act as an escalation point for complex scheduling issues, service failures and resident complaints.

• Monitor performance against KPIs, resource utilisation and service levels.

• Drive continuous improvement in scheduling processes, systems and ways of working.

• Implement escalation and contingency processes during peak demand or operational disruption.

• Support the embedding of the centralised scheduling model across contracts.

• Coach and develop schedulers to maintain consistent standards and performance.

About You

To succeed as a Repairs Scheduling Manager, you will demonstrate:

• Experience managing a scheduling, planning or resource coordination function.

• Experience within social housing repairs, maintenance, facilities management or field service environments.

• Understanding of reactive repairs and maintenance operations.

• Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms).

• Experience managing or supervising scheduling teams.

• Strong IT skills, including Microsoft Office / Office 365.

What We Offer

• Salary up to £38,000 per annum plus benefits

• Pension scheme and life assurance

• 25 days' holiday + bank holidays

• Perkbox (discounts, perks & wellbeing offers)

• 1 paid volunteer day

• £2,000 refer-a-friend bonus after the referee passes probation

• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.