Customer Service Administrator

HR GO Group; Bridgwater; Hybrid; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

HR GO Group in Bridgwater is seeking a meticulous Customer Service Administrator to join our busy team. The role is office-based with standard hours and potential 30–37.5 hours per week. You will handle orders, support invoicing, liaise with the sales team, and respond to queries by email, phone, MS Teams, or in person.

On-site training and health & safety support are provided. Candidates should have excellent customer service skills, strong communication, and attention to detail, with

Qualifikationen

• Excellent customer service and rapport-building abilities.
• Clear written and verbal communication.
• Detail-oriented with good arithmetic skills.
• Team player, adaptable to change.

Aufgaben

• Process orders and prepare logistics documents.
• Support invoicing and liaise with external sales teams.
• Handle queries via email, phone, MS Teams and in person.
• Cover colleagues during absences and maintain filing/systems.
• Perform general admin tasks as required.

Kenntnisse

Customer service

Communication skills

Attention to detail

Team player

Tools

MS Office

Excel

Word

Outlook

Jobbeschreibung

Customer Service Administrator

Job Reference: HL071026CH

Call Centre and Customer Service Bridgwater, Somerset £25500 - £26500 per annum Permanent

We're recruiting a Customer Service Administrator to join our busy Customer Service team in Bridgwater

This is an office-based role where great service, clear communication, and attention to detail really matter-you'll be the kind of person who can adjust your approach to different customers and colleagues easily and keep things calm, friendly and efficient.

You'll be responsible for order processing (including logistics document preparation) and supporting invoicing, liaising with the external sales team, and dealing with queries via email, phone, face-to-face and MS Teams. You'll also cover colleagues during periods of absence, maintain filing and system updates, and support with general admin tasks as required. Occasional UK travel may be needed for training.

Working hours are Monday to Friday, with flexibility within 08:30-17:00. The role is 37.5 hours per week, however we're happy to consider 30 hours for the right person. Full on-site training, induction, health & safety support and PPE (where applicable) are provided.

Essential skills for the Customer Service Administrator

• Excellent customer service skills and the ability to build rapport with a wide range of people

• Outstanding communication skills (phone, email, face-to-face)

• Strong attention to detail and good arithmetic

• Team player, adaptable, and comfortable with change

Desirable

• Customer service experience (ideally in a manufacturing/production environment)

• MS Office (Excel, Word, Outlook)

• Dangerous Goods legislation knowledge

Key details

• Salary: £25,500-£26,500 DOE

• Holidays: 5.6 weeks (28 days incl. Bank Holidays), prorated in year one

• Probation: 6 months | Minimum age: 18 due to chemicals on site

Contact us:

• Email: [e-mail]
• Call: 01233 722 401