Scheduling Coordinator - Customer Support & Scheduling

Forrest Recruitment; Newcastle-under-Lyme; On-site; GBP 29,000 - 30,000; Full time

Job summary

Forrest Recruitment is seeking a Scheduler for a permanent role in Newcastle-under-Lyme. You will handle inbound inquiries, understand repair needs, and coordinate engineers' workloads while maintaining diaries and records.

The position offers a stable career path and growth opportunities in a fast-paced environment. The role requires strong communication, organisational skills, and the ability to stay calm under pressure in demanding situations.

Qualifications

• Previous experience in a scheduling, planning, or coordination role.
• Strong communication and customer service skills.
• Excellent organisational and time-management abilities.
• Ability to remain calm, empathetic, and professional in challenging situations.

Responsibilities

• Handle inbound customer enquiries and resolve issues professionally.
• Speak with customers to understand repair requirements and circumstances.
• Schedule and coordinate engineers' appointments and workloads.
• Manage diaries and prioritise urgent cases.
• Maintain accurate records and update internal systems.
• Deliver excellent customer service in a fast-paced environment.

Skills

Scheduling

Customer service

Organisation

Calm under pressure

Administrative skills

Tools

IT skills

Job description

Forrest Recruitment is seeking a Scheduler for a permanent role in Newcastle-under-Lyme. You will handle inbound inquiries, understand repair needs, and coordinate engineers' workloads while maintaining diaries and records.

The position offers a stable career path and growth opportunities in a fast-paced environment. The role requires strong communication, organisational skills, and the ability to stay calm under pressure in demanding situations.