Scheduler

Forrest Recruitment; Newcastle-under-Lyme; On-site; GBP 29,000 - 30,000; Full time

Job summary

Forrest Recruitment is seeking a Scheduler for a permanent role in Newcastle-under-Lyme. You will handle inbound inquiries, understand repair needs, and coordinate engineers' workloads while maintaining diaries and records.

The position offers a stable career path and growth opportunities in a fast-paced environment. The role requires strong communication, organisational skills, and the ability to stay calm under pressure in demanding situations.

Qualifications

• Previous experience in a scheduling, planning, or coordination role.
• Strong communication and customer service skills.
• Excellent organisational and time-management abilities.
• Ability to remain calm, empathetic, and professional in challenging situations.

Responsibilities

• Handle inbound customer enquiries and resolve issues professionally.
• Speak with customers to understand repair requirements and circumstances.
• Schedule and coordinate engineers' appointments and workloads.
• Manage diaries and prioritise urgent cases.
• Maintain accurate records and update internal systems.
• Deliver excellent customer service in a fast-paced environment.

Skills

Scheduling

Customer service

Organisation

Calm under pressure

Administrative skills

Tools

IT skills

Job description

Scheduler

Permanent

Newcastle Under Lyme

£28,500 - £30,000 DOE

40 hours per week - One Saturday per month (9am-2pm) with TOIL

Key Responsibilities

• Handling inbound customer enquiries and resolving issues professionally
• Speaking with customers to understand repair requirements and circumstances
• Scheduling and coordinating engineers' appointments and workloads
• Managing diaries and prioritising urgent cases
• Maintaining accurate records and updating internal systems
• Delivering excellent customer service in a fast-paced environment

Skills and Experience Required

• Previous experience in a scheduling, planning, or coordination role
• Strong communication and customer service skills
• Excellent organisational and time-management abilities
• Ability to remain calm, empathetic, and professional in challenging situations
• Strong administrative and computer skills

What the Company Offers

• Competitive salary of £28,500–£30,000 DOE
• Permanent, stable employment
• Supportive and growing business environment
• Opportunities for career development and progression

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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