Aftercare Scheduler & Client Relations Lead

Proftech Talent; Lichfield; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

20 days + bank holidays

Free onsite parking

Pension scheme

Job summary

Proftech Talent is recruiting for a Scheduler/Aftercare Coordinator in Shenstone. The role involves handling aftercare inquiries, coordinating repairs, scheduling engineers, and liaising with multiple departments to ensure smooth operations. Excellent communication and organisational skills are essential.

Working hours are Monday to Friday, 9:00 am – 5:00 pm. The role offers a permanent position with a supportive team and opportunities to contribute to project success and customer satisfaction.

Qualifications

• Computer literate with MS Office and email.
• Professional telephone manner and clear written communication.
• Excellent organisation and time management; ability to meet deadlines.
• Customer service experience is advantageous.
• Ability to work independently and with colleagues.

Responsibilities

• Dealing with aftercare enquiries and responding to customers.
• Overseeing the aftercare aspect for a range of projects with different companies.
• Building relationships and liaising with customers.
• Booking in repairs.
• Scheduling engineers workloads and jobs.
• Liaising with after-care engineers to arrange schedules.
• Liaising with technical and finance departments.
• Preparing kits when required and ensuring engineers are stocked weekly.
• Delivering a high level of customer service.
• Responding to email enquiries.
• Offering technical support when necessary.
• Raising sales orders in preparation for invoicing.
• Providing feedback to customers.
• Obtaining POs and delivering sales orders for invoicing after repairs.
• Maintaining spreadsheets to track KPIs and data accuracy.
• Working with other departments to ensure smooth operations.
• Providing feedback and process improvement suggestions.

Skills

MS Office proficiency

Communication

Attention to detail

Time management

Customer service

Team collaboration

Independence

Verbal & written communication

Job description

Proftech Talent is recruiting for a Scheduler/Aftercare Coordinator in Shenstone. The role involves handling aftercare inquiries, coordinating repairs, scheduling engineers, and liaising with multiple departments to ensure smooth operations. Excellent communication and organisational skills are essential.

Working hours are Monday to Friday, 9:00 am – 5:00 pm. The role offers a permanent position with a supportive team and opportunities to contribute to project success and customer satisfaction.