Service Coordination & Scheduling Lead

Apex M&E Solutions Ltd; Cannock; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension

Training & Development

23 days annual leave plus bank holidys

Job summary

Apex M&E Solutions Ltd in Cannock is recruiting a Service Co-ordinator to plan and schedule repair and installation jobs, allocate work to engineers and monitor progress. The role requires strong organisational and communication skills to liaise with customers, engineers, suppliers and internal teams.

The successful candidate will manage engineer diaries, respond to changes, and ensure accurate invoicing and documentation, while maintaining service quality in a busy environment.

Qualifications

• Experience in a service coordination, scheduling or planning role.
• Experience coordinating field-based engineers or technicians.
• Strong diary-management and workload-prioritisation skills.
• Experience reviewing completed job documentation.
• Experience preparing jobs for invoicing or creating customer invoices.
• Good commercial awareness and attention to detail.

Responsibilities

• Schedule repair, maintenance and installation jobs to field-based engineers.
• Allocate work according to engineer skills, location, availability and job priority.
• Coordinate emergency call-outs and respond to changes in the daily schedule.
• Maintain efficient engineer diaries and minimise unnecessary travel and downtime.
• Communicate job details, access requirements and customer instructions clearly to engineers.
• Provide customers with updates regarding appointments, attendance and job progress.
• Monitor live jobs and take action when appointments, parts or information are outstanding.
• Liaise with customers, engineers, surveyors, project teams and suppliers.
• Review completed engineer worksheets for accuracy and completeness.
• Check labour, travel, materials, parts and other job-related charges.
• Ensure photographs, customer signatures, asset information and supporting documentation have been submitted where required.
• Identify incomplete or inaccurate job records and obtain the necessary information promptly.
• Close completed jobs correctly within the service management system.
• Prepare jobs for invoicing and create accurate customer invoices.
• Ensure purchase order numbers and agreed rates are correctly recorded.
• Investigate and resolve invoicing queries in collaboration with customers and internal colleagues.Maintain accurate customer, site, asset and job information.
• Support the preparation of quotations and follow-on repair work when required.
• Assist with service reports, work-in-progress reviews and operational performance information.
• Follow company procedures and contribute to continuous improvements in service delivery.

Skills

Diary management

Customer communication

Organisational skills

Microsoft Office

Independent worker

Team player

Job description

Apex M&E Solutions Ltd in Cannock is recruiting a Service Co-ordinator to plan and schedule repair and installation jobs, allocate work to engineers and monitor progress. The role requires strong organisational and communication skills to liaise with customers, engineers, suppliers and internal teams.

The successful candidate will manage engineer diaries, respond to changes, and ensure accurate invoicing and documentation, while maintaining service quality in a busy environment.