Scheduling Coordinator

Beltone New England, Carolinas and Virginia; Warwick; Presencial; GBP 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with 4% match

Health insurance

Dental insurance

Vision insurance

FSA

Life insurance

Disability insurance

AFLAC

9 paid holidays

Paid time off

Paid birthday day off

Employee Assistance Program (EAP)

Descripción de la vacante

We are seeking an outgoing, organized Patient Outreach & Scheduling Coordinator to reconnect existing patients with hearing care offices and keep provider schedules full. This role focuses on proactive outreach by phone to schedule appointments and build relationships with patients who already know our practices.

You will work with our patient database to identify overdue follow-ups, updated testing needs or newer hearing technology, and personally reach out to help get them scheduled.

Formación

• Experience with phone-based outreach and scheduling is preferred.
• Ability to identify follow-up opportunities and schedule effectively.
• Strong organizational skills and attention to detail.
• Comfortable using CRM and scheduling software.

Responsabilidades

• Make proactive outbound calls to existing patients to schedule appointments.
• Help fill appointment openings across multiple office locations.
• Contact patients by phone, email and text using provided messaging.
• Identify patients who may benefit from follow-up care or updated testing.
• Support scheduling campaigns and events for patients.
• Review schedules and patient records to find appointment opportunities.
• Ensure consistent follow-up with previously contacted patients.
• Document conversations and outcomes in the patient management system.
• Track outreach, appointments scheduled and results.
• Collaborate with Marketing and Scheduling teams to improve activity.

Conocimientos

Phone communication

Relationship building

Organizational skills

Goal-oriented

Independent worker

Herramientas

CRM software

Scheduling software

Patient management system

Descripción del empleo

Description

We are looking for an outgoing, organized and goal-oriented Patient Outreach & Scheduling Coordinator to help reconnect existing patients with our hearing care offices and keep provider schedules full.

This is a proactive, phone-focused position for someone who enjoys talking with people, building relationships and turning conversations into appointments. You will work with our existing patient database to identify individuals who may be due for follow-up care, updated hearing testing, newer technology or other services and personally reach out to help get them scheduled. This is not a cold-calling sales position. You will primarily be communicating with people who already have a relationship with our practices.

Job Type

Full-Time, 8 Hour Shift, Monday -Friday 9AM-5PM (No Weekends)

What You Will Do

• Make proactive outbound calls to existing patients to schedule appointments and reconnect patients who may be overdue for care.
• Help fill appointment openings across multiple office locations.
• Contact patients by phone, email and text using provided messaging and talking points.
• Identify patients who may benefit from follow-up appointments, updated testing or newer hearing technology.
• Support special patient events and targeted scheduling campaigns.
• Review office schedules and patient records to identify appointment opportunities.
• Follow up consistently with patients who were previously contacted but have not yet scheduled.
• Document conversations, appointments and outcomes accurately in our patient management system.
• Track outreach, appointments scheduled and results.
• Work toward individual and team scheduling and performance goals.
• Partner with our Marketing and Scheduling teams to identify new ways to reconnect patients and improve appointment activity.
• Occasionally assist with appointment confirmations and other scheduling needs.

Benefits

• 401(k) with a 4% match after a year
• Health, Dental and Vision Insurance
• FSA
• Life insurance
• Short- and long-term disability insurance
• AFLAC
• 9 Paid Holidays
• Paid Time Off
• Paid Birthday Day Off
• Employee Assistance Program (EAP)

What Makes Someone Successful In This Role

• Enjoys spending a significant part of the day communicating with people by phone.
• Is comfortable initiating conversations rather than waiting for calls to come in.
• Can build rapport quickly and communicate with warmth and confidence.
• Is comfortable working toward measurable goals.
• Stays positive and persistent when someone is not ready to schedule immediately.
• Is organized and able to manage multiple follow-up opportunities at the same time.
• Pays close attention to detail and documents information accurately.
• Is comfortable learning scheduling, CRM and patient-management software.
• Can work independently while also collaborating closely with a team.
• Handles patient and personal information with discretion.

Requirements

Experience in one or more of the following areas is helpful, but hearing healthcare experience is not required:

• Medical or dental scheduling
• Patient coordination or patient outreach
• Appointment setting
• Healthcare front office
• Call center or customer service
• Customer retention
• Inside sales
• Automotive service scheduling
• Hospitality or reservations
• Other high-volume scheduling or customer-facing roles

Systems experience

Experience working with CRM, scheduling, patient management or customer management software is preferred. Training will be provided on our systems.