Patient Care Coordinator

Miracle-Ear; Aberdeen City; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Training & Development

Career growth

Medical Insurance

Retirement plan

Paid time off

Paid holidays

Job summary

Miracle‑Ear is seeking a driven Patient Care Coordinator to be the first point of contact, delivering a high level of customer service in person and over the phone. You will manage appointments, handle payments, and support hearing care processes for a positive patient experience.

Ideal candidates have administrative/front office experience or customer service roles, strong phone etiquette, and a proactive, sales-minded attitude.

Qualifications

• Administrative/front office or patient care coordinator background.
• Direct customer support experience.
• Comfortable with inbound and outbound calls.
• Ability to schedule appointments with quality phone etiquette.
• Sales-minded and proactive attitude.
• Organized, detail-oriented and tech‑savvy.

Responsibilities

• Manage the customer journey as the first point of contact and set appointment expectations.
• Schedule, screen, and confirm new appointments via calls.
• Resolve customer concerns or questions.
• Communicate customer information to Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database and records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and post‑care for existing customers.
• Support office promotions and marketing/social media initiatives.
• Assist with hearing aid maintenance, cleaning and repairs.

Skills

Administrative background

Customer support

Inbound & outbound calling

Appointment scheduling

Sales-minded

Detail oriented

Computer literacy

Job description

We’re looking for a driven individual who is passionate about helping others to become our nextPatient Care Coordinator!

As a Patient Care Coordinator, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle‑Ear is known for.

Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have apositive impacton our customers and possess the organizational and technical skills to complete administrative tasks.

Key Responsibilities:

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk‑ins and after‑care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Required Qualifications

• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales‑minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Standard Schedule: Mon-Thurs, 8AM - 5PM / Fri 8am – 3pm

Compensation: $17 - $21/hour + eligibility for a monthly incentive program based on clinic performance

Additional Perks

• Ongoing professional training and development
• Career growth opportunities
• Insurance (Medical, Dental)
• Retirement Options
• Paid Time Off
• Paid Holidays

Our Core Values

Our culture is built on four principles that guide every patient interaction:

• Honesty – We build trust through transparency.
• Integrity – We do what is right for every patient.
• Compassion – We treat people with empathy and care.
• Excellence – We strive to deliver the highest level of hearing healthcare.

About Miracle‑Ear:

For 75 years, Miracle‑Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. At Miracle‑Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

We are an equal opportunity employer and value diversity at our company. We do not discriminateon the basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.