Scheduler 77034

The Rose; Featherwood; On-site; GBP 21,000 - 31,000; Full time

Job summary

The Rose in Featherwood, United Kingdom, seeks a patient‑facing scheduling coordinator to take calls, book appointments, and enter patient data into the company systems. You will organize workflow, verify information, and support special projects while ensuring accurate, timely records.

Responsibilities include handling inquiries, updating appointments, and coordinating with clinicians. Bilingual English/Spanish is required; English proficiency is essential for all communications.

Qualifications

• 3-5 years scheduling experience in a medical office
• Knowledge of insurance and multi-test scheduling
• Multitask oriented
• Bilingual English/Spanish required

Responsibilities

• Answer calls for patient inquiries and schedule appointments according to a set of guiding questions
• Process work orders and manage workflow
• Maintain Special Projects such as BIRADS lists and Online Appointments
• Return messages from appointment voicemail, answering service, and website inquiries
• Cross-train and perform other duties as assigned

Skills

Scheduling

Multitasking

Communication

Education

High school diploma

Job description

Description

Job Summary

Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.

Job Duties

• Answer calls for patient inquiries and schedule appointments adhering to set guideline of questions, i.e., implants, age, previous films, method of payment and complete insurance information needed for verification.
• Work orders received.
• Work and maintain Special Projects to include BIRADS 0 and BIRADS 3 List, Online Appointments, and Replies to Automated Confirmations and Reschedule/Cancel Online Requests, and Dr Melillo's schedule.
• Return messages from appointment voicemail, answering service, and Contact US website appointment inquires.
• Perform other duties as assigned; and cross-training as needed.

Requirements

Qualifications

Education/Experience/Training:

• High school graduate or equivalent with 3-5 years scheduling experience in a medical office required.
• Knowledge of insurance, multi-test scheduling, front desk duties required.
• Multitask oriented.
• Bilingual (English/Spanish) required.