Clinic Coordinator - Hanley

Audika GB; Hanley Swan; Presencial; GBP 24.000 - 29.000; Jornada completa

Descripción de la vacante

Audika GB is seeking a Clinic Coordinator for our Hanley hearing centre. This full-time role runs Monday to Friday, 9am to 5pm, delivering welcoming customer service and smooth diary and admin support to our hearing care team.

You will manage appointments, support clinicians, handle records with GDPR awareness, promote our Wellness program and care plans, maintain branch presentation, and build lasting customer relationships.

Formación

• Persuasive influencer with a friendly demeanour and strong customer service focus.
• Self-motivated and competitive to meet/exceed targets.
• Logical and proactive with ability to handle challenging situations.
• Personable, enthusiastic communicator delivering premium service.

Responsabilidades

• Diary management: schedule appointments, confirm bookings, coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care.
• Administration: maintain customer records, GDPR compliance, reporting and stock records.
• Promote Wellness program, accessories and care plans to customers.
• Provide high-quality customer care with prompt responses and relationship building.
• Uphold brand standards by presenting and stocking literature appropriately.

Conocimientos

Diary management

Customer service

Sales

Customer care

Branch presentation

Descripción del empleo

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Hanley hearing centre full-time Monday-Friday 9am-5pm.

Salary £26,250

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika. For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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