Patient Care Coordinator: Front Desk & Scheduling Pro

Miracle-Ear; Aberdeen City; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Training & Development

Career growth

Medical Insurance

Retirement plan

Paid time off

Paid holidays

Résumé du poste

Miracle‑Ear is seeking a driven Patient Care Coordinator to be the first point of contact, delivering a high level of customer service in person and over the phone. You will manage appointments, handle payments, and support hearing care processes for a positive patient experience.

Ideal candidates have administrative/front office experience or customer service roles, strong phone etiquette, and a proactive, sales-minded attitude.

Qualifications

• Administrative/front office or patient care coordinator background.
• Direct customer support experience.
• Comfortable with inbound and outbound calls.
• Ability to schedule appointments with quality phone etiquette.
• Sales-minded and proactive attitude.
• Organized, detail-oriented and tech‑savvy.

Responsabilités

• Manage the customer journey as the first point of contact and set appointment expectations.
• Schedule, screen, and confirm new appointments via calls.
• Resolve customer concerns or questions.
• Communicate customer information to Hearing Care Professional.
• Collect and record customer payments.
• Maintain the customer database and records.
• Inform customers about hearing care accessory options.
• Handle walk-ins and post‑care for existing customers.
• Support office promotions and marketing/social media initiatives.
• Assist with hearing aid maintenance, cleaning and repairs.

Connaissances

Administrative background

Customer support

Inbound & outbound calling

Appointment scheduling

Sales-minded

Detail oriented

Computer literacy

Description du poste

Miracle‑Ear is seeking a driven Patient Care Coordinator to be the first point of contact, delivering a high level of customer service in person and over the phone. You will manage appointments, handle payments, and support hearing care processes for a positive patient experience.

Ideal candidates have administrative/front office experience or customer service roles, strong phone etiquette, and a proactive, sales-minded attitude.