Patient Experience Coordinator

GOOCH FAMILY DENTAL LLC; Birmingham; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Free Dental insurance

BCBS Health and Vision insurance at a

Accruing PTO starting at 6 months

Quarterly training events

Job summary

Gooch Family Dental LLC is seeking a Patient Experience Coordinator in Birmingham to join our Scheduling Team, known as the Patient Experience Team. You will be the first impression for patients, greet them, and ensure a welcoming, organized experience from arrival through their visit.

The role requires a friendly, extroverted communicator who can multitask across calls, messages, and the calendar, while maintaining a positive energy that aligns with our core values.

Qualifications

• Experience in a fast-paced environment
• Extroverted and upbeat communication style
• Ability to manage a busy schedule and welcome patients

Responsibilities

• Answer phone calls, check voicemails, text messages and emails
• Greet patients and give office tours to new patients
• Help manage the scheduling calendar and keep the schedule full
• Provide exceptional patient experience and make patients feel welcome and safe

Skills

Customer service

Communication

Organizational skills

Multitasking

Positive attitude

Job description

Future Opening: Patient Experience Coordinator

About Us and Why We’re Hiring

Gooch Family Dental is an established dental practice that has been serving patients since 2007. Our 5 doctors provide all aspects of dentistry - even those that are routinely referred out by many general dentists - including implants, cosmetic, family, and oral conscious sedation. We are proud to offer such services to the locals of Birmingham! We have made a positive impact on our community for almost two decades… Google us and see for yourself. We truly are a different kind of dentistry. You're the scheduling coordinator we are looking for if ...you naturally project upbeat, positive energy and smile when communicating. You are comfortable in a fast-paced environment, efficient, and timely. You genuinely care about the experience of people around you and their comfort level and you take that on as your personal responsibility. You more than likely would describe yourself as an extrovert. You appreciate your teammates and help to build trust and comprehension to our busy schedule. This is not a good fit for you if you prefer to be quiet, work behind the scenes, are drained by lots of social interactions, or generally don't prefer to be smiley and upbeat all day.

The Scheduling Team is really called our "Patient Experience Team", because you ARE the first impression patients have of our office and you create the atmosphere and experience for them. This role is a multitasking position and not just a typical front desk job of answering phones. We make our patients feel welcome and safe from the moment they step foot through the door, giving office tours and gifts to all new patients and welcoming back our established patients. Our customer service sets our office apart, from the warmth and friendliness they hear over the phone, to their first visit with us. We are a task-oriented group of individuals that are here to serve our patients needs; from answering phone calls, checking voicemails, text messages, emails, etc. We use all our resources to keep our schedule full to support the office daily goals and track the productivity of our hygienists. We own the schedule and the experience of our patients.

We have one overarching requirement when it comes to joining our team: our Core Values need to resonate with you. If you’re nodding emphatically while reading them, you’ll probably really like it here, and we can’t wait to hear from you!

Core Value #1: Choose Joy

Core Value #2: Bring Positive Energy

Core Value #3: Work for the Greater Good

Core Value #4: Create Excellence in Small Things

Core Value #5: Be Generous to those Around You.

Core Value #6: Have a Grateful Heart

• Free Dental insurance
• Flexible 4 day schedule, one set off day
• BCBS Health and Vision insurance at discounted group rate
• Accruing PTO starting at 6 months
• Quarterly training events as a team to always be improving and growing

Starting Pay Rate: $17.50 plus monthly incentive

Schedule: Four days a week(one set off day). Hours are 7-5 Mon-Thurs and 7-4 on Fridays. Off day determined at time of hiring, depending on which day is available.

What about your experience or personality makes you the best fit for creating a great experience for our patients? *

Referral code from a current employee If no code provided, add their name instead.