Scheduling Administrator (Temp Role)

TrustMark Ltd; Basingstoke; On-site; GBP 25,000 - 35,000; Part time

Job summary

TrustMark Ltd in Basingstoke is seeking a highly organised Scheduling Administrator for a 6-month temporary contract. This role is vital for the efficiency of our surveyor team, ensuring timely client service and appointment scheduling.

The ideal candidate will possess excellent telephone communication skills, strong organisational abilities, and a solutions-focused mindset. The position requires managing multiple tasks effectively and proficient use of scheduling software and Microsoft Office. Working days include Saturdays.

Qualifications

• Proficient in scheduling software and Microsoft Office Suite.
• Previous experience in scheduling or administrative roles is preferred.
• Ability to manage multiple tasks independently and effectively.

Responsibilities

• Scheduling appointments for the surveyor team.
• Coordinating diaries and communicating with clients.
• Optimising surveyor schedules to deliver seamless client experience.

Skills

Telephone communication skills

Organisational skills

Task management

Proficiency in scheduling software

Experience in scheduling or administrative roles

Interpersonal skills

Tools

Microsoft Office Suite

Scheduling software

Job description

We’re looking for a highly organised and proactive Scheduling Administrator to join us on a 6‑month temporary contract, working from our offices in Basingstoke. This is a key role that ensures our surveyor team can operate at their best, providing timely and reliable service to clients.

We will work 5 days a week, which will include a Saturday.

The Scheduling Administrator is responsible for scheduling appointments for our surveyor team, coordinating diaries, and communicating with clients to ensure everything runs smoothly. You’ll use your organisational skills and practical problem‑solving ability to optimise surveyor schedules and help deliver a seamless client experience.

Key Responsibilities

• Excellent telephone communication skills with the confidence to manage a high volume of calls daily
• Strong organisational skills with a keen attention to detail
• Ability to manage multiple tasks independently and effectively
• Proficiency in scheduling software and Microsoft Office Suite
• Previous experience in scheduling or administrative roles is preferred
• Practical and solutions‑focused approach to time management
• Strong interpersonal skills and ability to build positive working relationships