Scheduling Administrator

Tate; Basingstoke; On-site; GBP 29,000 - 32,000; Full time

Job summary

Tate in Basingstoke is seeking a Scheduling Administrator for a 10-month temporary role. You will arrange and manage appointments for surveyors, ensuring efficient use of time and a high standard of client experience.

Office-based, Monday to Friday with Saturdays 9-1, and shifts include 10-7, 9-5, and Sat 9-1. We are looking for an organised, proactive individual with strong communication skills and experience in scheduling or administration.

Qualifications

• Excellent verbal and written communication.
• Strong organisational abilities with attention to detail.
• Experience in scheduling or administrative roles preferred.

Responsibilities

• Schedule and coordinate appointments for surveyors.
• Maintain calendars and optimise routes.
• Communicate with clients and surveyors to confirm appointments.
• Produce appointment reports and track KPIs.

Skills

Communication

Organisational skills

Multitasking

Scheduling systems

Microsoft Office

Tools

Microsoft Office Suite

Scheduling software

Job description

Scheduling Administrator - Basingstoke - Temporary 10 month role - £14.35 per hour - Office based Monday to Friday with Saturdays 9-1pm - Shifts include 10-7pm - 9-5pm and Sat 9-1pm

We are looking for a highly organised and proactive Scheduling Administrators to join a fast paced team to support with a large project. In this role, you will be responsible for arranging and managing appointments for a busy team of surveyors, ensuring efficient use of their time and delivering an excellent experience for clients. This is a key operational role requiring strong coordination, communication, and problem‑solving skills.

Key Responsibilities of the Scheduling Administrators

• Making outbound calls to schedule and coordinate appointments for surveyors, considering travel time and appointment duration.
• Maintain well‑structured calendars and optimise daily routes.
• Communicate with clients and surveyors to confirm appointments and resolve any scheduling conflicts.
• Deliver exceptional customer service and provide clear, professional communication.
• Adjust schedules as necessary to accommodate changes or unexpected situations.
• Produce reports on appointment volumes, cancellations, and no-shows. This is KPI driven.
• Collaborate with internal teams to ensure smooth operational flow.

Skills and experience

• Excellent verbal and written communication skills.
• Strong organisational ability with high attention to detail.
• Able to manage multiple tasks independently.
• Confident using scheduling systems and Microsoft Office Suite.
• Experience in scheduling, coordinating, or administrative roles (preferred).

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.